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Can't update add-ons, install toolbars or new add-ons, get desktop shortcut icons to work, delete desktop shortcut icons, or uninstall Firefox! Help!

I-Firefox
cor-el replied
AnonymousUser
AnonymousUser

I have Firefox 3.6.3 running on a Toshiba Satellit laptop with Windows XP. I can't update add-ons, install google and yahoo toolbars, get any of the 3 desktop shortcuts to work or delete them, nor uninstall Firefox to try and start over. What a piece of crap! How can I wake up from this nightmare?

This happened

Every time Firefox opened

== Every time I try to use Firefox.

I have Firefox 3.6.3 running on a Toshiba Satellit laptop with Windows XP. I can't update add-ons, install google and yahoo toolbars, get any of the 3 desktop shortcuts to work or delete them, nor uninstall Firefox to try and start over. What a piece of crap! How can I wake up from this nightmare? == This happened == Every time Firefox opened == Every time I try to use Firefox.

All Replies (1)

cor-el
cor-el
  • Abanegalelo Abangama-25 Abaphambili
  • Umongameli

Create a new profile as a test to check if your current profile is causing the problems See [[Basic Troubleshooting|#Make_a_new_profile|Basic Troubleshooting:Make a new profile]] There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins"

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files) See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox