Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

I set up a new email address. I'm getting this message and have no idea what it means: he STAT command did not succeed. Error getting message number and sizes. Mail server pop.gmail.com responded: [AUTH] Username and password not accepted.

Tina Susedik

I set up a new email and must have done something wrong. I'm getting this message: he STAT command did not succeed. Error getting message number and sizes. Mail server pop.gmail.com responded: [AUTH] Username and password not accepted.

What do I do?

I set up a new email and must have done something wrong. I'm getting this message: he STAT command did not succeed. Error getting message number and sizes. Mail server pop.gmail.com responded: [AUTH] Username and password not accepted. What do I do?

All Replies (1)

You can ignore the "STAT" part of the error - it's a technical alert - the actual problem, I believe, is that Google isn't authenticating you. A frequent problem is that they need to set a cookie during the initial OAuth2 authentication process, but you may have intentionally or accidentally disabled cookies. So, check these things:

- Confirm you have the correct server settings. According to Google (https://support.google.com/mail/answer/7104828), they should be

      Incoming Mail (POP) Server: pop.gmail.com
     Requires SSL: Yes
     Port: 995

- Make sure you have chosen OAuth2 Authentication in both your POP3 and SMTP settings

- Make sure cookies are allowed (<Settings | Privacy & Security | Web Content | Accept cookies from sites>);


The next two steps may not be necessary, but they won't hurt...

- Delete all cookies for that account (<Settings | Privacy & Security | Web Content | Show Cookies>);

- Delete all passwords for that account from saved passwords (<Settings | Privacy & Security | Passwords | Saved Passwords>);

Now restart Thunderbird. You will be asked for your credentials, an OAuth2 token will be set, and hopefully they will be accepted and mail retrieval will resume.

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.