This community support forum does not use any AI bots for support purposes as everybody replying in any threads here in https://support.mozilla.org/en-US/questions/ is a real person. We do have a bot on this support.mozilla.org site by name of SumoBot that is used for non-support purposes. It is used for dealing with spam threads and replies. It is also used to help translate KB articles in locales that is not active to help keep them updated. The Firefox web browsers for Windows, macOS, Linux and mobile versions for iOS/iPadOS and Android are free to download and use. So how would Mozilla be expected to pay for a large staff to do one on one support by phone, chat, email when people would also expect that to be for free even if only in US/Canada market. Mozilla does have a few subscription based products as in Mozilla VPN, Firefox Relay Premium and MDN Plus and these do have direct ticket support as part of the subscription. This month Mozilla has started doing direct Firefox support for [https://support.mozilla.org/en-US/forums/support-forum-contributors/717449 organizations] as this is not for free, Some fourteen or fifteen years ago around if I recall we used to have a volunteer chat support system in place for a short while at limited hours however it did not last. edit: there is the common responses system (as you can see above the Post a Reply box) in place that can seem a bit AI like if people use the full scripted response.