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Creating new account times out

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  • Igcine ukuphendulwa ngu Regular_G

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Hey all, here's my issue:

I recently switched from macOs to Linux mint and started using Thunderbird again. I have three email accounts.

(1) Business, hosted through godaddy on an outlook/office365 platform (2) private on mail.com (3) private on web.de

Initially, i set up three. Accounts 2 and 3 were fully functional (imap) from the get go. Account one had issues sending emails.

Yesterday I sat down to finally try to solve the issue. In my "turn everything off and on" mindset, i completely reset (or so i though) TB, deleted all three accounts, uninstalled TB, reinstalled TB and set up the accounts again, starting with account 1.

When i finally got it running i realized the issue was a checkmark regarding smtp authentification (also a known problem with office365 running on client software apparently) on the microsoft backend, and not on my computer.

After that was set up, i tried adding my other two accounts. Now, this doesn´t work any more. I get timeouts in the setup process. I tried both, adding through the account hub and without it, it just does not work. All the credentials are obviously correct, so is the imap/server data input. So i think at least.

Thanks for any suggestion in advance.

Hey all, here's my issue: I recently switched from macOs to Linux mint and started using Thunderbird again. I have three email accounts. (1) Business, hosted through godaddy on an outlook/office365 platform (2) private on mail.com (3) private on web.de Initially, i set up three. Accounts 2 and 3 were fully functional (imap) from the get go. Account one had issues sending emails. Yesterday I sat down to finally try to solve the issue. In my "turn everything off and on" mindset, i completely reset (or so i though) TB, deleted all three accounts, uninstalled TB, reinstalled TB and set up the accounts again, starting with account 1. When i finally got it running i realized the issue was a checkmark regarding smtp authentification (also a known problem with office365 running on client software apparently) on the microsoft backend, and not on my computer. After that was set up, i tried adding my other two accounts. Now, this doesn´t work any more. I get timeouts in the setup process. I tried both, adding through the account hub and without it, it just does not work. All the credentials are obviously correct, so is the imap/server data input. So i think at least. Thanks for any suggestion in advance.

All Replies (6)

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Just something to check: go to settings>general and UNtick the account hub setting if it is ticked, and retry the setup. See attached.

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Nope, already tried that one. Makes no difference... do you think it would help to uninstall and purge all files?

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Uninstalls rarely fix problems. And often causes new ones. Check settings>privacy&security to verify that there are no remnants from the previous install. Otherwise, I am not familiar with this problem.

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Cam you specify what i should be looking for in those settings? The saved passwords only contain the one from the currently working account.

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The fact that there is nothing there for those accounts is all I was hoping for. But I have no idea why you are timing out. If you know the proper settings, I suggest clicking the manual setup option on the setup page and see if that works.

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Also, nothing. Tried an alternative port on web.d and the initial probing did say that it's ok, but no actual success... very annoying...

Buza umbuzo

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