Please give more detail

if I use quotation marks "" in an email Thunderbird freezes. I have to close it down and re-start

Please give a specific example, step by step. Also your version number, and whether this happens in Help > Troubleshoot Mode.

I dont know anything about troubleshooting mode, where do I find my version number?

I tried to compose an email today and in it I put "reply to all" as soon as i typed this thunderbird would freeze and i would have to close it down and re-open-- after 3 times I realised what was causing the freeze. Does this happen to other people im sorry I'm not great with tech thanks for any help you can give carol

I dont know anything about troubleshooting mode, where do I find my version number? I tried to compose an email today and in it I put "reply to all" as soon as i typed this thunderbird would freeze and i would have to close it down and re-open-- after 3 times I realised what was causing the freeze. Does this happen to other people im sorry I'm not great with tech thanks for any help you can give carol

1. Troubleshoot mode

2. TB menu > Help > About Thunderbird

3. If it still happens in Troubleshoot mode, try this:

- go to TB menu > Settings > General

- scroll all the way down and click the 'Config editor' button on the right

- click 'Accept the risk and continue' if that appears

- search for accessibility.force_disabled > change the value to 1 > click the check mark

- restart TB and try again