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uninstall hidden Thunderbird components for a clean reinstall

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  • Igcine ukuphendulwa ngu Wayne Mery

annie smart
annie smart

I have tried 3 times to do a 100% clean out of my old Thunderbird program for a clean re-install. But it never works, so when I install TB afresh the same glitch pops back up, making the program unusable, and the process has to be repeated. Any clues anyone? I like Thunderbird! I use win 10 upgraded to win 11 and comcast provides my email service. Thanks.

I have tried 3 times to do a 100% clean out of my old Thunderbird program for a clean re-install. But it never works, so when I install TB afresh the same glitch pops back up, making the program unusable, and the process has to be repeated. Any clues anyone? I like Thunderbird! I use win 10 upgraded to win 11 and comcast provides my email service. Thanks.

All Replies (3)

jeff-g
jeff-g

What error messages you getting? Are you trying/wanting to keep your old profile? You mention "hidden" so I'd assume you are aware of the profile folder.

Okulungisiwe ngu jeff-g

sfhowes
sfhowes
  • Top 25 Contributor

Reinstalling the program doesn't affect the separate profile folder, where user data is stored, so unless you either delete the profile folder, or create a new profile, the old 'glitches' reappear.

Help/Troubleshooting Info, about:profiles, to create a new profile. The old profile remains in case you want to transfer things like address books, local mail, from the old to the new. The new profile can also be set as the default when TB is started.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

annie smart said
when I install TB afresh the same glitch pops back up, making the program unusable

Exactly what glitch?