Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Reply to any email when send is clicked, email does not get sent but appears back in my inbox

  • 2 uphendule
  • 1 inale nkinga
  • 30 views
  • Igcine ukuphendulwa ngu BishBosh

BishBosh
BishBosh
more options

Hi all, When I reply to an email after I click send, it somehow does not go where it should go but comes back to my inbox. If I select that incoming email, go to the Message menu, select Edit as a new message, and send it straight away, it gets sent to where it should be and is put into the sent box as well. Is there something I've done wrong in the background, or is it a bug? Thanks in advance Steve

Hi all, When I reply to an email after I click send, it somehow does not go where it should go but comes back to my inbox. If I select that incoming email, go to the Message menu, select Edit as a new message, and send it straight away, it gets sent to where it should be and is put into the sent box as well. Is there something I've done wrong in the background, or is it a bug? Thanks in advance Steve

Okulungisiwe ngu BishBosh

Isisombululo esikhethiwe

Please examine the following setting:

Settings > Account Settings > the account in which your problem occurs > Copies & Folders > "When sending messages, automatically:" > Is "Place replies in the folder of the message being replied to" checked or not?

If it is not checked, then my post will not be helpful to you.

If it is checked, then a copy of your reply will be put inside the same folder (e.g. "Inbox" folder) of the mail you replied, rather than inside "Sent" folder.

I think the mail was indeed sent to the recipient when you clicked "Send" for the first time. The mail you saw in your "Inbox" folder was a copy of the mail you had just sent. When you "select that incoming email, go to the Message menu, select Edit as a new message, and send it straight away", I think you actually sent the mail for the second time.

If you uncheck "Place replies in the folder of the message being replied to", then the mail you sent will be put inside "Sent" folder.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

Yu5tiqX9og
Yu5tiqX9og
more options

Isisombululo Esikhethiwe

Please examine the following setting:

Settings > Account Settings > the account in which your problem occurs > Copies & Folders > "When sending messages, automatically:" > Is "Place replies in the folder of the message being replied to" checked or not?

If it is not checked, then my post will not be helpful to you.

If it is checked, then a copy of your reply will be put inside the same folder (e.g. "Inbox" folder) of the mail you replied, rather than inside "Sent" folder.

I think the mail was indeed sent to the recipient when you clicked "Send" for the first time. The mail you saw in your "Inbox" folder was a copy of the mail you had just sent. When you "select that incoming email, go to the Message menu, select Edit as a new message, and send it straight away", I think you actually sent the mail for the second time.

If you uncheck "Place replies in the folder of the message being replied to", then the mail you sent will be put inside "Sent" folder.

BishBosh
BishBosh Umnikazi wombuzo
more options

Hi, Yu5tiqX9og ,

Thank you for your detailed answer.... Yes I had that box ticked, didn;t realise what it meant.

All emails now go directly into the sent box.

Thanks Steve Bishop