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Firefox Freezing PC

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  • 2 zinale nkinga
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  • Igcine ukuphendulwa ngu aaronlnewman

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Hello, I am running Ubuntu 22.04 (Firefox v 121.0) on a custom PC. Ryzen 5700G, 32GB Ram, 2TB Storage, and a Radeon RX 580 (just to give some insight into the system in case it is useful). I use multiple mozilla services and haven't had many issues up until now. Everytime I open Firefox it immediately it fires right up, the moment I try to open a tab, search, etc.. it begins to lag. It will then freeze the browser and my entire PC soon follows suit. I have had to hard reset the PC about 3 times now. I originally had the snap version installed and thought that installing the deb package would fix the issue. I completely uninstalled the snap version and turned off unattended installations in case the system tried to reinstall the snap. I then installed the deb package and fired it up again, only to have the same issue. I have ruled out a couple of things on my end. I entered Firefox Safe Mode and unchecked all of my extensions (the only ones I run are Ublock, Bitwarden, and Relay). I ran a mem test and have been monitoring Psensor to ensure the CPU wasn't overheating (both of these tests were fine). I also scanned my entire PC to ensure I did not have any viruses (clamscan reported no viruses). I have been running my PC for about an hour now without starting Firefox and using Chrome, and I have had no issues with freezing or anything similar to what happened with Firefox. Not sure where to go from here. I love using Firefox and would love to get back to surfing as soon as possible! Any tips/help would be greatly appreciated! PS I could not find any logs about the session. I looked in ~/.mozilla/firefox/Crash Reports/events and couldn't find anything. If there is another place they are stored let me know and I would be happy to send them. I just don't want to open Firefox until I feel it is safe for my PC.



I forgot to add: I disabled hardware acceleration as well, did not fix the issue.

Hello, I am running Ubuntu 22.04 (Firefox v 121.0) on a custom PC. Ryzen 5700G, 32GB Ram, 2TB Storage, and a Radeon RX 580 (just to give some insight into the system in case it is useful). I use multiple mozilla services and haven't had many issues up until now. Everytime I open Firefox it immediately it fires right up, the moment I try to open a tab, search, etc.. it begins to lag. It will then freeze the browser and my entire PC soon follows suit. I have had to hard reset the PC about 3 times now. I originally had the snap version installed and thought that installing the deb package would fix the issue. I completely uninstalled the snap version and turned off unattended installations in case the system tried to reinstall the snap. I then installed the deb package and fired it up again, only to have the same issue. I have ruled out a couple of things on my end. I entered Firefox Safe Mode and unchecked all of my extensions (the only ones I run are Ublock, Bitwarden, and Relay). I ran a mem test and have been monitoring Psensor to ensure the CPU wasn't overheating (both of these tests were fine). I also scanned my entire PC to ensure I did not have any viruses (clamscan reported no viruses). I have been running my PC for about an hour now without starting Firefox and using Chrome, and I have had no issues with freezing or anything similar to what happened with Firefox. Not sure where to go from here. I love using Firefox and would love to get back to surfing as soon as possible! Any tips/help would be greatly appreciated! PS I could not find any logs about the session. I looked in ~/.mozilla/firefox/Crash Reports/events and couldn't find anything. If there is another place they are stored let me know and I would be happy to send them. I just don't want to open Firefox until I feel it is safe for my PC. I forgot to add: I disabled hardware acceleration as well, did not fix the issue.

Okulungisiwe ngu aaronlnewman

Isisombululo esikhethiwe

jonzn4SUSE said

Can you run Ubuntu from a live usb stick for sometime and see if you have the same issue? You can also try downloading Firefox from Mozilla. Download, unzip, and run firefox-bin from the folder and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release What do you see in the system logs around the time of the freeze? What Desktop? X11 or Wayland? Does it happen under a different user account?

I am using Wayland and I am the only user on this machine. When I checked the system logs I did not find anything pertaining to the incident. I checked the .mozilla directory, as well as, var/crash, var/log. I was able to get back into safe mode and disabled everything again (extensions, hardware acceleration). I am running it now and I do not seem to have any issues. I am trying to troubleshoot further to see what could have caused it. I removed Ublock Origins completely, I just have a hard time thinking that one extension could crash an entire PC. I am sure it is possible I just think it is unlikely.

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Can you run Ubuntu from a live usb stick for sometime and see if you have the same issue?

You can also try downloading Firefox from Mozilla. Download, unzip, and run firefox-bin from the folder and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

What do you see in the system logs around the time of the freeze?

What Desktop? X11 or Wayland? Does it happen under a different user account?

Helpful?

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Isisombululo Esikhethiwe

jonzn4SUSE said

Can you run Ubuntu from a live usb stick for sometime and see if you have the same issue? You can also try downloading Firefox from Mozilla. Download, unzip, and run firefox-bin from the folder and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release What do you see in the system logs around the time of the freeze? What Desktop? X11 or Wayland? Does it happen under a different user account?

I am using Wayland and I am the only user on this machine. When I checked the system logs I did not find anything pertaining to the incident. I checked the .mozilla directory, as well as, var/crash, var/log. I was able to get back into safe mode and disabled everything again (extensions, hardware acceleration). I am running it now and I do not seem to have any issues. I am trying to troubleshoot further to see what could have caused it. I removed Ublock Origins completely, I just have a hard time thinking that one extension could crash an entire PC. I am sure it is possible I just think it is unlikely.

Helpful?

Buza umbuzo

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