BE NICE? Are you kidding me? I have asked for help on this issue NUMEROUS times and NO ONE has ever responded to this problem. I'm Past Being Nice! DO YOU SEE THE INFORMATION ATTACHED? It is WRONG and has been WRONG for months and months, but no one wants to address the issue. Most of you simply IGNORE this information and I'm guessing you don't know how to correct it. First of all, I DO NOT have Windows 8, I've never had Windows 8 or any derivation of Windows 8 on this PC or any other ELECTRONIC device I have now or in the past, EVER! One day I turned on my PC checked for updates and to my HORROR this is what I found. The latest information you have assigned to me is THUNDERBIRD, DON'T know what it is or why I have it listed as something I use, I Don't. WHAT version are we on anyway???????????? Firefox is the WORST browser I have EVER used. Whenever I have a problem you respond with some ridiculous IT jargon and I'm supposed to fix it and there are so many problems I can't even begin to count them. YOU EXPECT EVERYONE to know how to program, understand programming jargon, and simply fix YOUR problems. What you need is a SUPPORT phone number for those of us who are not as SMART as you. Yeah, yeah I know your all volunteers, MAYBE it's time you hired people who know what they are doing and can speak to people in a language that is UNDERSTANDABLE to most of us in the REAL WORLD!!!!!! Fix this problem. I want it fixed, not by ME by YOU folks at Firefox before I transfer all of my files to my new PC. OH, I know EXACTLY what your response is going to be; You're going to waste my time with a million questions that have NOTHING to do with anything, then you'll want me to try this or that or the other thing while you CROSS YOUR FINGERS and hope that I can fix it! DO NOT DO THAT, or you will simply IGNORE my question which is what MOST EVERYONE in your organization does. REALLY, they simply pretend I haven't asked this question. GET with the program and figure out HOW TO SERVE regular everyday people who use your product. I've read too many articles about problems that you continue to have without resolution, and the numbers of people leaving FIREFOX. I WOULD HAVE to say, YOU HAVE A PROBLEM! I don't care if you use volunteers or not, what I care about is communication that makes sense to me, NOT to you. When I read your articles that are supposed to CLEAR up the issue and then you name those volunteers who wrote the article, am I impressed? Only in the sense of the stupidity of your idea of HELP! STOP WITH YOUR educated guesses about my BROWSER, this is just another way of AVOIDANCE FOR YOU! If NO ONE in your organization will even address this issue you couldn't possibly know ANYTHING! Most Sincerely, Rhonda Caywood