Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Android app freezes and restarts the device

  • 8 uphendule
  • 1 inale nkinga
  • 48 views
  • Igcine ukuphendulwa ngu MBalza

more options

After a variable time-frame, from few minutes to a couple of hours maximum of usage, the app freezes.

It is possible to close it from the drawer and restart it after a while. The problem always recurs.

Sometimes the phone also reboots itself. Approximately once every 5/10 freezes.

The problem does not seems dependent on updates, add-ons or other phone options.

The problem is present since I bought the phone in August. After a few months of tests I'm fairly sure this is a problem related only to the Firefox app.

Device: Pixel 6a

After a variable time-frame, from few minutes to a couple of hours maximum of usage, the app freezes. It is possible to close it from the drawer and restart it after a while. The problem always recurs. Sometimes the phone also reboots itself. Approximately once every 5/10 freezes. The problem does not seems dependent on updates, add-ons or other phone options. The problem is present since I bought the phone in August. After a few months of tests I'm fairly sure this is a problem related only to the Firefox app. Device: Pixel 6a

All Replies (8)

more options

Hi

I strongly recommend that you open the Android Settings app, select Applications and clear the cache (not data) from the other apps on your Android device - not just Firefox.

Does this help?

more options

I tried again to clear the cache from all installed apps.

There is no significant difference. After 1 hour of using the browser it crashed again.

more options

If you type about:crashes into the address bar, a page should open.

Please can you select the most recent Socorro link and copy and paste the address of the page into a reply to this thread.

more options

from the about:crashes page there is only one entry, I replicated the freeze and copied it:


d3bf6e25-a393-4965-9cae-8d299202ca1d java.lang.UnsatisfiedLinkError: No implementation found for boolean org.mozilla.gecko.SurfaceViewWrapper.isSurfaceAbandoned(android.view.Surface) (tried Java_org_mozilla_gecko_SurfaceViewWrapper_isSurfaceAbandoned and Java_org_mozilla_gecko_SurfaceViewWrapper_isSurfaceAbandoned__Landroid_view_Surface_2)


java.lang.UnsatisfiedLinkError: No implementation found for boolean org.mozilla.gecko.SurfaceViewWrapper.isSurfaceAbandoned(android.view.Surface) (tried Java_org_mozilla_gecko_SurfaceViewWrapper_isSurfaceAbandoned and Java_org_mozilla_gecko_SurfaceViewWrapper_isSurfaceAbandoned__Landroid_view_Surface_2) at org.mozilla.gecko.SurfaceViewWrapper.isSurfaceAbandoned(Native Method) at org.mozilla.geckoview.GeckoView$Display.acquire(GeckoView.java:10) at org.mozilla.geckoview.GeckoView.setSession(GeckoView.java:10) at mozilla.components.browser.engine.gecko.GeckoEngineView.render(GeckoEngineView.kt:9) at mozilla.components.feature.session.engine.EngineViewPresenter$start$1$3.emit(EngineViewPresenter.kt:16) at mozilla.components.support.ktx.kotlinx.coroutines.flow.FlowKt$ifAnyChanged$$inlined$filter$1$2.emit(Emitters.kt:19) at mozilla.components.feature.session.engine.EngineViewPresenter$start$1$invokeSuspend$$inlined$map$1$2.emit(Emitters.kt:7) at kotlinx.coroutines.flow.FlowKt__ChannelsKt.emitAllImpl$FlowKt__ChannelsKt(Channels.kt:14) at kotlinx.coroutines.flow.FlowKt__ChannelsKt$emitAllImpl$1.invokeSuspend(Channels.kt:1) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:4) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:18) at android.os.Handler.handleCallback(Handler.java:938) at android.os.Handler.dispatchMessage(Handler.java:99) at android.os.Looper.loopOnce(Looper.java:201) at android.os.Looper.loop(Looper.java:288) at android.app.ActivityThread.main(ActivityThread.java:7870) at java.lang.reflect.Method.invoke(Native Method) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:548) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1003) Suppressed: kotlinx.coroutines.DiagnosticCoroutineContextException: [StandaloneCoroutine{Cancelling}@330b7b3, Dispatchers.Main]

more options

Hi

Please can you supply the address of the website that opens when you view that crash report.

more options

The page has no accessible menu, including the URL bar. Long press and other inputs do not open any menu. (See attached screenshot)

The only interaction is a "Share" link with the code pasted above.

If I try to share the content with Firefox I'm redirected to this page:

http://org.mozilla.gecko.surfaceviewwrapper.issurfaceabandoned(android.view.surface)/

which does not exist.

I'm not sure if this is the information you were looking for.

more options

There is no Socorro link..?

more options

What I see is the screenshot I shared in the previous post.

Trying to find out what this Socorro link is and should look like I stumbled upon this thread on GitHub .

If I got it correctly, this link is generated only if you are prompted to send a message to Firefox after a crash and press that button. If I try to test with about:crashparent I see a message that never appeared on my device. After Firefox freezes I get the standard android message to wait or close the application or the system restarts.

Could the missing Socorro link courses by the absence of a Firefox report prompt?