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Authenticity failure while connecting to server with Thunderbird emails since going to a lower package with B.T. to save money

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Elaine
Elaine
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I recently changed my B.T. internet package because I couldn't afford the high costs anymore and now I've not been able to do anything on Thunderbird emails since 13 September. It's the 20th today. As an O.A.P. I don't really understand all the jargon connected with computers.

I recently changed my B.T. internet package because I couldn't afford the high costs anymore and now I've not been able to do anything on Thunderbird emails since 13 September. It's the 20th today. As an O.A.P. I don't really understand all the jargon connected with computers.

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wpmc
wpmc
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Hello Elaine.

So for the O.A.P., I take it it stands for "old age pensioner"? I saw that online. Otherwise, I'm lost. :) As for B.T., I'm assuming British Telecom?

Now as for your Internet package, this might be important to know what you changed from and what you now have. Also, do you know what type of e-mail protocol you were using? POP3 or IMAP? POP3 is basically where you download your e-mail messages to your computer or device and then you can wipe the messages from your mail server, so that you will always have a copy of your e-mails on your computer or device, until you delete them. Also, if you open up Thunderbird, do you still get to see the e-mails you had before September 13th? Are they still there? Or is nothing there anymore? I'm assuming that when you open up Thunderbird, it is still asking you for your password to your e-mail account, correct?

If you were using IMAP, basically the e-mail messages are kept on the server and when the account stops or is cancelled, unless you somehow make copies on your personal device, those e-mails could be lost.

Now from what you wrote, it sounds like your Internet Service Provider's e-mail settings may have changed when you changed the level of your service and it may require you to contact your Internet Service Provider to inquire what those new settings may be so that you can use your e-mail properly. So for now, you may have to call your service provider and ask them these questions as really, if nothing else changed, there should not be any normal reason why you can not continue to use your existing e-mail settings unless they have been changed when your level of service has changed. Good luck with this.

Hopefully this was helpful in guiding you along to resolving your issue.

Will