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problem backing up proile

I bought a new computer so I am trying to back everything on the old computer up to a new external hard drive prior to setting up the new one. I have managed to find my … (funda kabanzi)

I bought a new computer so I am trying to back everything on the old computer up to a new external hard drive prior to setting up the new one. I have managed to find my profile for Thunderbird with no problems. However, when I try to paste it to 1) another drive on my current hard drive, 2) the new external hard drive, or 3) a USB drive I get the same error.

It gets to 59%, stalls, and then says "Interrupted Action. Can't read from the source file or disk". Specifies Inbox

I tried Googling a solution, but nothing I'm trying is working. From that search, I have found out the following information if any of this helps with solving the problem. Computer hard drive is file system is NTSF while the external hard drive is Exfat. The size of the profile is 3.7 gb. It was over 4.3, but I cleaned some things out.

Thunderbird is not open while I am trying to do this and have rebooted the system after making clean up actions to email before trying to do the copy/paste so nothing should be open and interfering.

Please let me know if there is any other information I can provide that would be of assistance.

I would really appreciate any help. Thanks!

Asked by gert612 6 ezinsukwini ezidlule

Last reply by gert612 5 amahora adlule

Revert to previous update

Apparently I had the "automatic update" enabled and have updated to v78.5.3 I am not able to send any emails along with my contacts not available when I type in the addr… (funda kabanzi)

Apparently I had the "automatic update" enabled and have updated to v78.5.3 I am not able to send any emails along with my contacts not available when I type in the address field.

I actually just want to revert back to my previous 'working' version of TB - I believe it's v68. We've tried a few different things to get V78 to work and it has in terms of sending emails, however my folders, add ons, etc are a mess and I have a BUNCH of work I need to get done now. I will probably eventually upgrade however I really need to get back to the previous version.

Thank you

Asked by connie8 23 amahora adlule

Last reply by connie8 5 amahora adlule

Mystery of the Disappearing Folders

My Thunderbird program at work updated itself in early November to version 78.5.0 (32-bit, installed on Windows 10). Right after the update, I noticed that all of my fold… (funda kabanzi)

My Thunderbird program at work updated itself in early November to version 78.5.0 (32-bit, installed on Windows 10). Right after the update, I noticed that all of my folders, old messages, and address book entries were gone! Basically it looked like a clean install.

I was able to find that my old folders and messages were still intact inside the AppData/Roaming/Thunderbird/Profiles folder. I immediately backed up this folder. I then installed the ImportExportToolsNG extension. I was able to use this to import my old .mbox files and .msf files, which restored all of my older files and folders. The only problem was the folders were all jumbled up. For example, I might have 10 folders inside of a folder called "01_Wholesale". All folders were now listed alphabetically with no nesting.

So I spent almost an hour sorting the folders back into the properly nested format. Lo and behold, after closing and restarting my computer the next day, most of my folders were gone again!! When I check the storage folder, I can see that the folders and messages are all there, but many of them do NOT show up in Thunderbird. If I try to recreate a missing folder in Thunderbird, it will give me a message that the folder already exists. (See attached screenshots of how my Thunderbird program looks versus the file list in Windows.)

What in the world is going on, and how can I fix this mess?? I've already tried creating a new profile. I have the same issue with the new profile.

Asked by bearcatnat 2 ezinsukwini ezidlule

Last reply by bearcatnat 6 amahora adlule

Bug report: upgrading to 78.4.2 messed up access to IMAP folders

Been using TB for decades, never had an upgrade break things so severely (luckily!). After updating, I could no longer access anything except Inbox an Draft folders. When… (funda kabanzi)

Been using TB for decades, never had an upgrade break things so severely (luckily!).

After updating, I could no longer access anything except Inbox an Draft folders. When I looked at Subscribe, it just showed an empty list. Attempting to send an email triggered a "file or network access error" . I read many threads about deleting PKCS11.TXT, that didn't help. I noticed that for the 2 email accounts I had, one was missing it's IMAP entry in Password Manager. Tried many ways to add that entry, none worked.

By accident, I stumbled across this thread (2nd last post by RaymondP): https://support.mozilla.org/ja/questions/1275759#question-reply

It was a long shot, but I followed his solution, downloaded 60.9.1, voila, a password prompt appeared, I entered my password, saw that Password Manager was updated with the missing entry. I then checked for an update, and installed 68.12.1. Now all folders synchronized my messages, Subscribe tab shows all subscribed folders, and I can send emails without any errors.

I took a chance and upgraded back to 78.4.2; everything broke again the way it used to be. Downgraded to 60.9.1, then upgraded to 68.12.1 again. All fixed, except my address books went missing. Restored them from a .BAK file and all is working perfectly.

Posting here in hopes that I can help somebody save a day (or more) of frustration.

Asked by gk5 23 amahora adlule

Last reply by gk5 7 amahora adlule

Problems with restoring backup

I have a problem with restoring my emails. I read and tried several solutions on forum, but my old emails doesn't show up. i've copied my old "%APPDATA%/Roaming/Thunderbi… (funda kabanzi)

I have a problem with restoring my emails. I read and tried several solutions on forum, but my old emails doesn't show up. i've copied my old "%APPDATA%/Roaming/Thunderbird" directory to a new PC and replaced everything with it. tried to use Profile manager, tried to set local directory in Server parameters. my backup directory contains 5 gigabytes of data, but i can't use it, what am i doing wrong?

Asked by yoshibeatsu 16 amahora adlule

Last reply by yoshibeatsu 15 amahora adlule

How to transfer/import emails in Inbox of TB (Tunderbird) on one PC to Inbox of TB on another PC

I bought a new PC and installed TB (Thunderbird) on it. I would like to transfer/import emails from the Inbox and Sent folders on my old PC to the new PC. How do I do thi… (funda kabanzi)

I bought a new PC and installed TB (Thunderbird) on it. I would like to transfer/import emails from the Inbox and Sent folders on my old PC to the new PC. How do I do this?

I read somewhere that TB can import messages from another PC. But I cannot find "export" function for messages in the Inbox or Sent folders of the old PC's TB.

Both my PCs, old and new, have same version of TB which is 78.5.0 (32 bit). Both PCs have Windows 10.

Thanks in advance

Asked by anild 20 amahora adlule

After move to new computer (with profile) Thunderbird shows empty contents on 2nd open

Hi, moving to a new computer I was following the instructions at https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer I installed version of Thu… (funda kabanzi)

Hi,

moving to a new computer I was following the instructions at https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

I installed version of Thunderbird 78.5.0 (64-bit) and copied my Thunderbird folder to %APPDATA%

Now on the first startup of Thundebird, everything looks fine (see on-first-startup.png), all my data and open tabs are as I left them, everything seems to be working.

Now I close Thunderbird (without having done anything) via X icon and start it again. It looks like on-second-startup.png, the tabs are gone. there is no content in the panes. The menus look strange, being partly empty (menus.png). Only the Help menu is completely there, however, the items do not seem to work properly (restart with addons disabled, e.g. does nothing). The about dialog opens but looks also strange (about.png).

I have googled and tried deleting global-messages-db.sqlite in my profile but this does not change anything. The file is created anew on Thunderbird startup, but the contents remain as above.

This is 100% reproducible. If I close Thunderbird, copy the Thunderbird folder into %APPDATA% and startup, everything looks fine. On second startup the same problem as described above shows up again.

Any help would be appreciated!

Asked by torsten.blix 3 ezinsukwini ezidlule

setting up posteo in thunderbird

I was trying to instal Posteo.net on thunderbird and I kept on getting an error message saying that i had put in the wrong password. I changed the password on Posteo and … (funda kabanzi)

I was trying to instal Posteo.net on thunderbird and I kept on getting an error message saying that i had put in the wrong password. I changed the password on Posteo and still got the same message. I reinstalled thunderbird and got the same. Originally it was alright because I managed to download some emails from Posteo but then things went wrong and I could no longer connect to it.

Asked by gwoollcombe 5 ezinsukwini ezidlule

Last reply by gwoollcombe 4 ezinsukwini ezidlule

Problem receiving incoming email on Thunderbird since updating to Version 78.4.3

I seem to be connecting to my incoming mail server, but I'm not asked for my password. I haven't been able to receive incoming email on that computer since I updated to … (funda kabanzi)

I seem to be connecting to my incoming mail server, but I'm not asked for my password. I haven't been able to receive incoming email on that computer since I updated to new version of Thunderbird. My outgoing mail is working fine. It's on a different server. My release notes says "Message list is not focused at startup."

Asked by James Przybylski 6 ezinsukwini ezidlule

Sent emails - problem saving

Working from home and using my own computer to send emails on thunderbird. I need to get the work computer to hold a copy of the emails I have sent. I've sent work an em… (funda kabanzi)

Working from home and using my own computer to send emails on thunderbird. I need to get the work computer to hold a copy of the emails I have sent. I've sent work an email containing one day's sent emails. I though I could simply unzip the emails and put them into my sent folder at work. But when I look at the work profile it isn't obvious that any existing emails sent from the work computer are in a sent folder (I've sent 3 test email from work and can see them in thunderbird's sent box but not when I open the thunderbird [profile in file explorer). Am I coming at this from the wrong angle or am I trying to do the impossible? Help please. Jools

Asked by clerk3 1 isonto elidlule

Last reply by clerk3 6 ezinsukwini ezidlule