Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Screenshot not working with particular Amazon page, OK with others

  • 4 uphendule
  • 1 inale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu cor-el

more options

Weird issue. Trying to screenshot an Amazon page but image does not download. Try copy image and I can paste it into MSPaint.

Screenshot image download works for other Amazon pages and other sites like noaa.gov, and places image in downloads folder as expected. Only Amazon for a specific product: https://www.amazon.com/Phonomenal-Authentic-Vegetarian-Vietnamese-Noodles/dp/B08Z5MK39L

Why just this product?

FF101.0 (64-bit) on win10

Weird issue. Trying to screenshot an Amazon page but image does not download. Try copy image and I can paste it into MSPaint. Screenshot image download works for other Amazon pages and other sites like noaa.gov, and places image in downloads folder as expected. Only Amazon for a specific product: https://www.amazon.com/Phonomenal-Authentic-Vegetarian-Vietnamese-Noodles/dp/B08Z5MK39L Why just this product? FF101.0 (64-bit) on win10

All Replies (4)

more options

Are you referring to the Firefox screenshot or Windows Snip-it? Firefox screenshot works for me. sees screenshot

Okulungisiwe ngu jonzn4SUSE

more options

I don't use it because you have to change the name to use it. Look at that long name it gives the screenshot. I get an error message trying to upload it.  ;-) This is the name in Linux and Windows Snip-it Screenshot_20220604_101336.jpeg

Okulungisiwe ngu jonzn4SUSE

more options

As stated I am using FF Screenshot, not snip-it.

more options

Anything about this issue in the Web Console or Browser Console ?

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window