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Gmail not loading in firefox

  • 1 baphendule
  • 1 inale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu Terry

kedar85in
kedar85in
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Hello Team,

gmail page initially loads in firefox and then doesn't get updated at all. Upon trying to refresh it just gets stuck at Google workspace initialization section. After that under new tab, google.com also doesn't work. Please fix this.

Regards, Kedar

Hello Team, gmail page initially loads in firefox and then doesn't get updated at all. Upon trying to refresh it just gets stuck at Google workspace initialization section. After that under new tab, google.com also doesn't work. Please fix this. Regards, Kedar

All Replies (1)

Terry
Terry
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Some users are having trouble with Google sites because of the TLS 1.3 Early Data feature also known as Zero Round Trip Time Resumption (0rtt). You could try changing this preference to false. You may have to restart the browser. security.tls.enable_0rtt_data

https://support.mozilla.org/en-US/questions/1377212 https://support.mozilla.org/en-US/kb/about-config-editor-firefox

You could also try clearing cookies (which will mean having to log in again) and the cache.

https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Some troubleshooting articles.

https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems (also deals with hardware acceleration)

https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles