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Cannot pair from android app

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  • Igcine ukuphendulwa ngu Paul

garym3
garym3

I try using the pair feature but each time I scan, I get a page showing "Did you use the system camera? You must pair from within the Firefox app" Even though I did pair from the Firefox app. I have tried multiple times, always the same issue. Device: Samsung s20 fe OS: Android 12 Browser version: The latest on both PC and Mobile

I try using the pair feature but each time I scan, I get a page showing "Did you use the system camera? You must pair from within the Firefox app" Even though I did pair from the Firefox app. I have tried multiple times, always the same issue. Device: Samsung s20 fe OS: Android 12 Browser version: The latest on both PC and Mobile

Isisombululo esikhethiwe

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi

If you are unable to pair using the QR code, I recomend that you try using the email option to connect Firefox for Android to your Firefox Account.

garym3
garym3 Umnikazi wombuzo

I found a better solution! As it turned out the phone either did pair, or perhaps was already paired, so either way it was the error message itself that was the error

Okulungisiwe ngu garym3

Paul
Paul
  • Moderator
  • Top 10 Contributor

Isisombululo Esikhethiwe

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.