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Authenticator app

  • 3 uphendule
  • 1 inale nkinga
  • 16 views
  • Igcine ukuphendulwa ngu jonzn4SUSE

nasser00100
nasser00100
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Hi everyone I lost my phone a couple of months ago so I haven't access to my authenticator app, now I wanna sync my new phone's Firefox and it need to access to the two-step code that I haven't access to it. what must I do? I appreciate your help.

Hi everyone I lost my phone a couple of months ago so I haven't access to my authenticator app, now I wanna sync my new phone's Firefox and it need to access to the two-step code that I haven't access to it. what must I do? I appreciate your help.

All Replies (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Interesting... Which authenticator app did you use on your lost phone?

Okulungisiwe ngu jonzn4SUSE

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Also, did you download those one-time use codes when you setup Two-Step Authentication?

Okulungisiwe ngu jonzn4SUSE

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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I just went through the process of setting up another phone with sync and it worked. https://support.mozilla.org/en-US/kb/changing-your-two-step-authentication-device-firefox-account