Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Unable to open email attachments

  • 13 uphendule
  • 1 inale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu david_blake

more options

I use Firefox as the browser for my email. Recently I have been unable to open or download pdf attachments (or any attachment) to emails. When I click on the attachment I get the message javascript:void(0).

I contacted the email company who said there was no problem at their end and that the problem was with Firefox and pop up blockers. I followed the advice in the attachment to unblock for my email account - but this did not solve the problem.

So I then tried Edge for my emails and I can open attachments in Edge.

So the problem is with Firefox.

Any advice please? Thanks

I use Firefox as the browser for my email. Recently I have been unable to open or download pdf attachments (or any attachment) to emails. When I click on the attachment I get the message javascript:void(0). I contacted the email company who said there was no problem at their end and that the problem was with Firefox and pop up blockers. I followed the advice in the attachment to unblock for my email account - but this did not solve the problem. So I then tried Edge for my emails and I can open attachments in Edge. So the problem is with Firefox. Any advice please? Thanks
Ama-screenshot ananyekiwe

All Replies (13)

more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

more options

May I suggest: https://www.mozilla.org/en-US/thunderbird/ Thunderbird is a free email application that’s easy to set up and customize - and it’s loaded with great features!

Thunderbird Support Forum https://support.mozilla.org/en-US/questions/thunderbird

New question link: https://support.mozilla.org/en-US/questions/new/thunderbird/form

more options

Hi FredMcD

Thanks for your prompt response, but the suggestions did not work unfortunately (eg switching on and off advanced tracking protection).

Since I have made no other changes, some update of Firefox must have been the cause of this (ie unable to open and download attachements to emails

When I use another browser (eg Edge) there is no problem

Thanks

D

more options

In FF Settings/ General/ Applications .... at least confirm the right Apps are selected; Same in Windows/ Apps/ Default Apps by File Type.

more options

Thanks CraigS26

Settings/ General/ Applications .... the right Apps were already selected;

Same in Windows/ Apps/ Default Apps by File Type... ditto

So this was not the cause of the problem either

D

more options

What email service are you using? Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search

more options

Thanks jonzn4SUSE

What email service are you using? Bluetiehome. But that is not the problem since I can open attachments if I open Bluetiehome in Edge. The problem is with Firefox over the past couple of weeks

Did you try Firefox in Safe Mode? Yes I tried this and it makes no difference

I could switch to Edge but Firefox was useful for a small number of irregularly used email accounts I have so would like to see if this problem can be fixed

Thx for the suggestions

D

more options

FredMcD said

May I suggest: https://www.mozilla.org/en-US/thunderbird/ Thunderbird is a free email application that’s easy to set up and customize - and it’s loaded with great features!
more options

Hi FredMcD

Thanks for the suggestion, I'll look at it.

But I am used to Bluetiehome which used to be Excite, so It looks as though I will have to use Bluetiehome with Edge from now on

Thanks everyone for your kind suggestions

D

more options

Okay. I'm curious, so let me create an account and see what happens.

more options

Scratch that idea... It's not free!

more options

Showing javascript:void(0) on hover is a placeholder (you see the href attribute). The actual action is done via a JavaScript onclick event handler. If nothing happens if you click such a link then this usually means that JavaScript is blocked.

What does the Inspector show if you this tool via the right-click context menu ? Is there an event label appended ?

You can right-click and select "Inspect" to open the built-in Inspector with this element selected.

Are you using any content blocking extensions or only built-in Enhanced Tracking Protection ?

more options

Thanks for trying jonzn4SUSE. Excite was free and I used it for 25 years, but it was recently taken over by Bluetiehome which charges a fee.

Thanks cor-el. Unfortunately my computer skills are not up to understanding most of your email, but as far as I know I am not using any content blocking extensions, only built-in Enhanced Tracking Protection

David