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Browser Stopped responding, COMPLETELY
Can anyone tell me how to contact Mozilla directly? Firefox is doing absolutely nothing, it just sits there. Refreshing the browser did nothing to fix this. I attempted to contact Mozilla about this via Facebook, but, as of yet, have gotten no response.
All Replies (9)
This is the official support for the Mozilla Firefox web browser.
Anything else, including phones, is not associated with Mozilla. Especially if they want payment.
Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;
- Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
- Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
So, you're telling me that Mozilla doesn't cate enough about their customers to assist with troubleshooting, or help us work on the issues we ate having? Is that it? Instead we have to rely on some generic "fixes" that might or might not work. Yeah, that'll work. I don't think so. Talk about crap Customer Service.
We can assist with troubleshooting and work on the issue that you are seeing through this support forum.
When you open a web page, are you seeing an error message? What does it say?
No message. The only error message I get is when I try to post to this crap forum. I've uninstalled and will go with a product by a company that actually cares about its customers. This process takes far too long. I don't have time for this.
Thank you for your feedback.
Didn't work. So, you're telling me that Mozilla doesn't cate enough about their customers to assist with troubleshooting, or help us work on the issues we ate having? Is that it? Instead we have to rely on some generic "fixes" that might or might not work. Yeah, that'll work. I don't think so. Talk about crap Customer Service.
And you paid how much to use the desktop Firefox web browser?
Pretty much every web browser support is a support forum, on Google groups or on reddit. None has one on one support, at least not for free.
It is generally the paid for applications that can have one on one support by phone, chat or email because you well paid for it.
Listen, you [removed], I didn't ask your for your useless two cents. Did I, you moron. All I asked for was efficient, time worthy support. Instead I get a system that takes four days to fix something that should take 15 minutes. And idiots, like you, that can't keep their [removed] mouthed shut. If you can't help with the issue, then keep your opinions to yourself. You basement dwelling, keyboard warrior. Go have your mom make you a sandwich.
We try to keep things family friendly round here, so I made a few edits to your last comment. We are volunteer contributors doing our best to help, you do not need to be unpleasant.
I am going to close this thread as it is going a bit off track, but if you would like help with any Mozilla software, please feel free to open a new question and we will still do our best to help.
Short version: You gave little information to work with, Somebody responded with some possible fixes to try based on your limited information given, you respond with insults, somebody asks for more information to better help you in troubleshooting, you then respond with insults. I told you every web browser support is much the same way with no free one on one support. You then respond with even more insults.
How about you come here nicely asking for help in responses (thank you, however none of that helped, here is some more information on my issues that I have observed etc ...) and people volunteering their time would then hopefully help you get your issue(s) fixed. You did not really give much information to work with in helping you at start so of course there will be some back and forth of guessing what your problems may be and troubleshooting and getting more information from you right?
Just think how much it would cost to provide the call centres and staff that would be required to do real time one on one support by phone, chat or email for one free to use application and should it be limited to those in say US/Canada or much of the world?. What about the many other Mozilla products Mozilla has as people would then expect one on one support for those products too.