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firefox crashed every i trying to upload something with browse button

  • 4 uphendule
  • 1 inale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu FredMcD

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why every time I upload a file, firefox crashes. I've tried running the troubleshooting the problem is still there, my firefox version is up-to-date

this is my report ID : bp-9b2952cf-32f7-4838-b8ee-139b80210611 bp-2d34c8d9-aa8b-4204-89ca-ea6e60210611

Isisombululo esikhethiwe

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bp-9b2952cf-32f7-4838-b8ee-139b80210611 bp-2d34c8d9-aa8b-4204-89ca-ea6e60210611

Signature: ILGetSizeAndDepth

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

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Isisombululo Esikhethiwe

Rahmat Prayogo said

I've tried running the troubleshooting the problem is still there

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.

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thanks after i create a new profile the problem was fixed

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Glad to help. Safe Surfing.

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