Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I cannot logout of Facebook. I can with Safari, but not with Firefox.

  • 3 uphendule
  • 1 inale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu cor-el

Mike
Mike
more options

I cannot logout of Facebook.com when I am using Firefox. I can logout of Facebook.com when using another browser, Safari for example, but there is simply no way to do so when using Firefox. I could log out of Facebook using Firefox as recently as this morning, but in the intervening hours Firefox has lost that capability. How do I restore this rather elementary capability to Firefox?

I cannot logout of Facebook.com when I am using Firefox. I can logout of Facebook.com when using another browser, Safari for example, but there is simply no way to do so when using Firefox. I could log out of Facebook using Firefox as recently as this morning, but in the intervening hours Firefox has lost that capability. How do I restore this rather elementary capability to Firefox?

All Replies (3)

FredMcD
FredMcD
more options

Are you saying that you press the 'log out' link, you are still logged in? Is this with many websites, some, a few?

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Mike
Mike Umnikazi wombuzo
more options

I've attached a screenshot.

When I click on the arrow on the far right, instead of being presented with a drop down menu of options (among which is "Logout"), I am instead redirected to the screen shown.

I've cleared my browsing history, including both cookies & cache, yet the problem persists. This does not happen with the Safari browser, only with Firefox. There is clearly a problem with using Facebook on Firefox, not a problem with using Facebook in general.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If clearing cookies didn't help then It is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.