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black screen using google maps

Kuphostiwe

Google maps showing black screen on Mozilla browser

Please advice the solution

Google maps showing black screen on Mozilla browser Please advice the solution
Ama-screenshot ananyekiwe

Okulungisiwe ngu cor-el

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0

Eminye Imininingwane

philipp
  • Top 25 Contributor
  • Moderator
5315 izisombululo 23468 izimpendulo
Kuphostiwe

hi, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum (or if it's too long through a site like https://pastebin.com and provide the link here)?

this might give us a clue what is going on. thank you!

hi, could you go to the firefox ''menu ≡ > help ? > troubleshooting information'', copy the contents of that page and paste them here into a reply on the forum (or if it's too long through a site like [https://pastebin.com] and provide the link here)? this might give us a clue what is going on. thank you!

Umnikazi wombuzo

https://pastebin.com/du2gS8wa https://pastebin.com/K0sGjFH3
philipp
  • Top 25 Contributor
  • Moderator
5315 izisombululo 23468 izimpendulo
Kuphostiwe

thank you, can you try to look for an updated graphics driver on the manufacturer's support page for you notebook model or else try to disable hardware acceleration in firefox to see if this is making a difference? Firefox's performance settings

thank you, can you try to look for an updated graphics driver on the manufacturer's support page for you notebook model or else try to disable hardware acceleration in firefox to see if this is making a difference? [[Firefox's performance settings]]
cor-el
  • Top 10 Contributor
  • Moderator
17530 izisombululo 158508 izimpendulo
Kuphostiwe

You can check the Web Console to see if there are error messages and warnings.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can check the Web Console to see if there are error messages and warnings. *"3-bar" menu button or Tools -> Web Developer *https://developer.mozilla.org/en-US/Tools/Web_Console Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems ---- *https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration