Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox no longer recognizes my “primary account.” Unable to login.

  • 3 uphendule
  • 1 inale nkinga
  • 26 views
  • Igcine ukuphendulwa ngu imcazador

imcazador
imcazador
more options

I am unable to login to firefox to sych my ipad 3 mini (IOS 12.0) after deleting my private data, and either with/without a vpn. Firefox login popup frame says I must use my “primary account,” and I am using my “primary account.” I tried resetting my pwd & Firefox popup asked for an authentication code... I provided the code, it failed and Firefox then repeated complaint to use my primary account.

Perhaps my account is locked, or otherwise in a state of snafu. Firefox support is bizzar in avoiding contact with humans.

Any ideas would be appreciated - including some means to contact a firefox to interact with that’s human.

I am unable to login to firefox to sych my ipad 3 mini (IOS 12.0) after deleting my private data, and either with/without a vpn. Firefox login popup frame says I must use my “primary account,” and I am using my “primary account.” I tried resetting my pwd & Firefox popup asked for an authentication code... I provided the code, it failed and Firefox then repeated complaint to use my primary account. Perhaps my account is locked, or otherwise in a state of snafu. Firefox support is bizzar in avoiding contact with humans. Any ideas would be appreciated - including some means to contact a firefox to interact with that’s human.

Isisombululo esikhethiwe

Currently, we think only humans are responding to support forum posts. Beep boop.

Do you recall setting up a secondary email address on your Firefox Account? Try that one in case primary and secondary got switched somehow. (It's an involved process, so I wouldn't expect it to happen by accident, but you never know.)

Ref:

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

In case of issues try to log in to the Firefox account via this website.

See also:

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Isisombululo Esikhethiwe

Currently, we think only humans are responding to support forum posts. Beep boop.

Do you recall setting up a secondary email address on your Firefox Account? Try that one in case primary and secondary got switched somehow. (It's an involved process, so I wouldn't expect it to happen by accident, but you never know.)

Ref:

imcazador
imcazador Umnikazi wombuzo
more options

I did set a secondary and they were opposite of what I expected, but I did initially tried both and neither worked. I most likely had the passwords switched up too. What a fine mess of time this wasted.

However, I was able to re-access my account and set the primary account to what I expected it to be. I have re-established synch with all my devices macOS and IOS.

All better now. Many thanks.

Okulungisiwe ngu imcazador