Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Unable to delete empty folders in Trash

  • 4 uphendule
  • 1 inale nkinga
  • 117 views
  • Igcine ukuphendulwa ngu JennyFree
  • Kusonjululiwe

JennyFree
JennyFree

Thunderbird 52.9.1 iMac macOS Sierra, Version 10.12.6

I can empty the Trash of emails, but not the empty folders within the Trash.

Thunderbird 52.9.1 iMac macOS Sierra, Version 10.12.6 I can empty the Trash of emails, but not the empty folders within the Trash.
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

Today I looked and the folders were gone. I did nothing. I have no explanation. Maybe it is a server thing as stated by Matt. THANKS to those on Mozilla Support!

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (4)

christ1
christ1
  • Top 25 Contributor
  • Moderator
I can empty the Trash of emails

What exactly are you doing?

JennyFree
JennyFree Umnikazi wombuzo

The emails themselves will empty. If you look at my attached photos, the empty folders that I am done using and are empty, won’t delete, and won’t go away. There’s no content inside the folders.

Matt
Matt
  • Top 25 Contributor

Just my guess, but those look like server side folders that the server might not be prepared to function without. (deleted message and send messages)

JennyFree
JennyFree Umnikazi wombuzo

Isisombululo Esikhethiwe

Today I looked and the folders were gone. I did nothing. I have no explanation. Maybe it is a server thing as stated by Matt. THANKS to those on Mozilla Support!