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Firefox crashes at startup after installing update. Clean install does the same. I have followed the instructions in Mozilla help to this point - does not open in "safe mode" etc. Any ideas?
All Replies (10)
In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.
https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.
bp-3d3fa9a1-1306-4f8d-8cc8-dfd760180302.txt bp-04ef7c96-a937-4611-987d-0cd712170219.txt bp-6c98e6fc-d3ca-40a1-80f4-872c92170327.txt bp-7a3befcd-3c5a-4a64-90ec-47d5b0181007.txt bp-692b6e2e-8bea-4e29-9259-0bfab2170312.txt bp-48151d2f-1ca6-47a3-85ec-374340181007.txt bp-c2a27f45-1d60-44fd-9a54-a131f1180312.txt bp-e1a56ae9-8ca4-40f7-bb4d-7cc6c0170726.txt
I think there are still some crash reports pending.
Here they are in chronological order: bp-7a3befcd-3c5a-4a64-90ec-47d5b0181007.txt bp-48151d2f-1ca6-47a3-85ec-374340181007.txt bp-c2a27f45-1d60-44fd-9a54-a131f1180312.txt bp-3d3fa9a1-1306-4f8d-8cc8-dfd760180302.txt bp-e1a56ae9-8ca4-40f7-bb4d-7cc6c0170726.txt bp-6c98e6fc-d3ca-40a1-80f4-872c92170327.txt bp-692b6e2e-8bea-4e29-9259-0bfab2170312.txt bp-04ef7c96-a937-4611-987d-0cd712170219.txt
The issue seems to have resolved itself -- not sure why. Maybe update was not completely downloaded/installed??? Thanks!
Nooo. It's doing the same thing. It seemed like it was working again! But it's not.
Signature: PR_GetCurrentThread | arena_t::MallocSmall | hexCharsUpper ++++++++++++++++++++++++++++++++++++++++++++++ bp-c2a27f45-1d60-44fd-9a54-a131f1180312 Signature: IPCError-content | SHMEM_CREATED_MESSAGE Payload error: message could not be deserialized
CrashTime Mon, 12 Mar 2018 22:53:45 GMT ++++++++++++++++++++++++++++++++++++++++++++++ bp-3d3fa9a1-1306-4f8d-8cc8-dfd760180302 Signature: CFStringGetLength
CrashTime Fri, 02 Mar 2018 08:17:10 GMT
Let’s do a full clean re-install;
Save the file. Then Close Firefox.
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86)
Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux
If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.
Do Not remove any profile folders.
After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
I did a clean install before i posted the question.
What I noticed is that either version (and I have now erased the old version from the applications folder) when opened from the dock crashes. It seems that the new version does not crash - as long as I do not open it from the dock.
Is that possible?
I don't know Macs and called for more help.
Use these links to create a new profile. Use this new profile as is. Is the problem still there?