Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

on a new installation of Thunderbird, I get a message that it can't find my profile. How do I get it to install properly?

  • 1 baphendule
  • 1 inale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu Wayne Mery

more options

I have downloaded Thunderbird on to a new PC but cannot get it to install properly. When I try to open Thunderbird, I get a message "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible." What do I do to get it to install properly?

I want to copy my profile from another PC but need to get Thunderbird to install properly. Thanks

I have downloaded Thunderbird on to a new PC but cannot get it to install properly. When I try to open Thunderbird, I get a message "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible." What do I do to get it to install properly? I want to copy my profile from another PC but need to get Thunderbird to install properly. Thanks

All Replies (1)

more options

If you are still in trouble, does http://kb.mozillazine.org/Recovering_a_missing_profile help?