installed new version of firefox on windows 7 and browser hangs after openng
Installed firefox quantum version 61 64 bit on windows 7. After browser opens and tries to load page it doesn't respond. If I type in web address it doesn't respond. Installed it several times and restarted pc and still same problem. Previous version worked fine..
Isisombululo esikhethiwe
Hi, give this a try please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Reinstall with Current Release Firefox 61.0.0 with a Full Version Installer
Please let us know if this solved your issue or if need further assistance.
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1All Replies (2)
Isisombululo Esikhethiwe
Hi, give this a try please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Reinstall with Current Release Firefox 61.0.0 with a Full Version Installer
Please let us know if this solved your issue or if need further assistance.
Pro lem fixed. Thanks