youtube not loading
Why is youtube suddenly not loading? i click on a vid, i get the page and vid screen, bar across the top of the screen goes to about 80% and stops. if i refresh the vid loads but nothing else on the page, ie no comments etc. i tried safe mode, it worked i have turned off Adblock Plus, still had the problem. i have reinstalled Flash, still have the problem you page for video packs, refering to Win 10 version 1607 is wrong, i downloaded it and it said it wasn't suitable for my computer yet i have v1607. the only addons i have are openh264, flash, widevine
TIA
Isisombululo esikhethiwe
I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.
Thank you for contacting Mozilla Support.
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1All Replies (4)
The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.
Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.
To Refresh Firefox:
- Open the Troubleshooting Information page using one of these methods:
- Click the menu button
, click help 
and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
- If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
- Click the menu button
- At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
- Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
- Click Finish and Firefox will reopen.
Did this fix the problem? Please report back to us!
Thank you.
Okulungisiwe ngu mattcamp
You can look at uBlock Origin as a replacement for Adblock Plus to see if that works better.
mattcamp said
The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information. Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information. To Refresh Firefox:Did this fix the problem? Please report back to us! Thank you.
- Open the Troubleshooting Information page using one of these methods:
- Click the menu button
- If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
- At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
- Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
- Click Finish and Firefox will reopen.
Looks like that work, much obliged Matt.
Isisombululo Esikhethiwe
I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.
Thank you for contacting Mozilla Support.