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firefox uninstalled & reinstalled itself without my consent

Kuphostiwe

All information is lost. Was away from my computer for an hour and came back to firefox being FRESHLY installed. (noone home or has access to this computer.) Its screen asked if I wanted to import bookmarks from another browser. I DONT USE ANY OTHER. This is the THIRD time this has happened! Its lost everything. AGAIN. I may have to stop using Firefox and go to chrome. This is ridiculous. No other crash on my computer, no other updates, no changes at all, except this. If this isnt fixed, for the last time, Im leaving Mozilla.

All information is lost. Was away from my computer for an hour and came back to firefox being FRESHLY installed. (noone home or has access to this computer.) Its screen asked if I wanted to import bookmarks from another browser. I DONT USE ANY OTHER. This is the THIRD time this has happened! Its lost everything. AGAIN. I may have to stop using Firefox and go to chrome. This is ridiculous. No other crash on my computer, no other updates, no changes at all, except this. If this isnt fixed, for the last time, Im leaving Mozilla.

Eminye Imininingwane Yohlelo

Fakela amapulagi

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  • Shockwave Flash 24.0 r0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4225 izisombululo 58988 izimpendulo
Kuphostiwe

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Umnikazi wombuzo

I have two active malware programs which both are operational. The scans revealed nothing. Now what?

I have two active malware programs which both are operational. The scans revealed nothing. Now what?
FredMcD
  • Top 10 Contributor
4225 izisombululo 58988 izimpendulo
Kuphostiwe

FredMcD said

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
''FredMcD [[#answer-954355|said]]'' <blockquote> Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. </blockquote>

Umnikazi wombuzo

Installed and ran all of these:

Malwarebytes' Anti-Malware Free Microsoft Safety Scanner Anti-Rootkit Utility - TDSSKiller AdwCleaner (see this alternate AdwCleaner download page for more information)


This is the following report from the first I ran: Malwarebytes www.malwarebytes.com

-Log Details- Scan Date: 1/19/17 Scan Time: 3:15 PM Logfile: Administrator: Yes

-Software Information- Version: 3.0.5.1299 Components Version: 1.0.43 Update Package Version: 1.0.1059 License: Trial

-System Information- OS: Windows 10 CPU: x64 File System: NTFS User: DESKTOP-INUQ1AQ\Stacy Medina

-Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 395896 Time Elapsed: 2 min, 42 sec

-Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Enabled PUM: Enabled

-Scan Details- Process: 0 (No malicious items detected)

Module: 0 (No malicious items detected)

Registry Key: 0 (No malicious items detected)

Registry Value: 0 (No malicious items detected)

Data Stream: 0 (No malicious items detected)

Folder: 0 (No malicious items detected)

File: 6 Trojan.Agent, C:\USERS\STACY MEDINA\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\STARTUP\98757.LNK, Quarantined, [22], [202817],1.0.1059 Rootkit.Fileless.MTGen, C:\USERS\STACY MEDINA\APPDATA\LOCAL\7B1BD\ED1B0.BAT, Quarantined, [1637], [327457],1.0.1059 Rootkit.Fileless.MTGen, C:\USERS\STACY MEDINA\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\STARTUP\F6341.LNK, Quarantined, [1637], [-1],0.0.0 Rootkit.Fileless.MTGen, C:\USERS\STACY MEDINA\START MENU\PROGRAMS\STARTUP\98757.LNK, Quarantined, [1637], [-1],0.0.0 Rootkit.Fileless.MTGen, C:\USERS\STACY MEDINA\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\STARTUP\98757.LNK, Quarantined, [1637], [-1],0.0.0 Rootkit.Fileless.MTGen, C:\USERS\STACY MEDINA\START MENU\PROGRAMS\STARTUP\F6341.LNK, Quarantined, [1637], [-1],0.0.0

Physical Sector: 0 (No malicious items detected) (end)

Installed and ran all of these: Malwarebytes' Anti-Malware Free Microsoft Safety Scanner Anti-Rootkit Utility - TDSSKiller AdwCleaner (see this alternate AdwCleaner download page for more information) This is the following report from the first I ran: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 1/19/17 Scan Time: 3:15 PM Logfile: Administrator: Yes -Software Information- Version: 3.0.5.1299 Components Version: 1.0.43 Update Package Version: 1.0.1059 License: Trial -System Information- OS: Windows 10 CPU: x64 File System: NTFS User: DESKTOP-INUQ1AQ\Stacy Medina -Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 395896 Time Elapsed: 2 min, 42 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Enabled PUM: Enabled -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 6 Trojan.Agent, C:\USERS\STACY MEDINA\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\STARTUP\98757.LNK, Quarantined, [22], [202817],1.0.1059 Rootkit.Fileless.MTGen, C:\USERS\STACY MEDINA\APPDATA\LOCAL\7B1BD\ED1B0.BAT, Quarantined, [1637], [327457],1.0.1059 Rootkit.Fileless.MTGen, C:\USERS\STACY MEDINA\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\STARTUP\F6341.LNK, Quarantined, [1637], [-1],0.0.0 Rootkit.Fileless.MTGen, C:\USERS\STACY MEDINA\START MENU\PROGRAMS\STARTUP\98757.LNK, Quarantined, [1637], [-1],0.0.0 Rootkit.Fileless.MTGen, C:\USERS\STACY MEDINA\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\STARTUP\98757.LNK, Quarantined, [1637], [-1],0.0.0 Rootkit.Fileless.MTGen, C:\USERS\STACY MEDINA\START MENU\PROGRAMS\STARTUP\F6341.LNK, Quarantined, [1637], [-1],0.0.0 Physical Sector: 0 (No malicious items detected) (end)

Okulungisiwe ngu Stacy

FredMcD
  • Top 10 Contributor
4225 izisombululo 58988 izimpendulo
Kuphostiwe

Stacy said

Now what shall I do about all my missing info from firefox?

If you have backups we can help you restore them.


These can't get your data back but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.

OPIE {web link} Import/Export extension preferences

''Stacy said'' <blockquote> Now what shall I do about all my missing info from firefox? </blockquote> If you have backups we can help you restore them. --------------- These can't get your data back but will help in the future. These add-ons can be a great help by backing up and restoring Firefox '''[https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)]''' {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose. '''[https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE]''' {web link} Import/Export extension preferences

Umnikazi wombuzo

As I said in my initial post -- everything was wiped clean-- totally 100 gone. I did not authorize an uninstall of firefox and when it did it itself, it wiped everything. This is the third time this has happened....

As I said in my initial post -- everything was wiped clean-- totally 100 gone. I did not authorize an uninstall of firefox and when it did it itself, it wiped everything. This is the third time this has happened....
FredMcD
  • Top 10 Contributor
4225 izisombululo 58988 izimpendulo
Kuphostiwe

Firefox is not set up to remove itself or user profiles unless someone tells it to.

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Firefox is not set up to remove itself or user profiles unless someone tells it to. Look on your desktop. Do you see a folder called; '''Old Firefox?''' '''https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile''' '''https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles'''

Umnikazi wombuzo

No. There is no old firefox folder on the desktop. As I mentioned, everthing was fine, left the computer and came back in under an hour. All gone. What would have done it then?

No. There is no old firefox folder on the desktop. As I mentioned, everthing was fine, left the computer and came back in under an hour. All gone. What would have done it then?
FredMcD
  • Top 10 Contributor
4225 izisombululo 58988 izimpendulo
Kuphostiwe

When idle, a computer would be doing background tasks. But this would not include removing any files, other than temporary.

When idle, a computer would be doing background tasks. But this would not include removing any files, other than temporary.