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Firefox Dev crashes the momet I open it

  • 9 uphendule
  • 1 inale nkinga
  • 8 views
  • Igcine ukuphendulwa ngu John99

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Firefox developer version crashes the moment I try to open it. I faced similar issue with other (stable) firefox too websense was blocking it, so to over come I added a .dll file named qipcap and it started working fine. But this doesn't help with Developer edition.

Crash Report :

AdapterDeviceID: 0x1616 AdapterDriverVersion: 20.19.15.4285 AdapterSubsysID: 062b1028 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:51.0a2,e10srollout%40mozilla.org:1.3,firefox%40getpocket.com:1.0.5,flyweb%40mozilla.org:1.0.0,formautofill%40mozilla.org:1.0,webcompat%40mozilla.org:1.0 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 25733529600 AvailablePhysicalMemory: 8686051328 AvailableVirtualMemory: 3916267520 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 51249152 BreakpadReserveSize: 67108864 BuildID: 20161002004009 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1475480709 DOMIPCEnabled: 1 E10SCohort: unsupportedChannel EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1475480313 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 062b1028, AdapterDriverVersion: 20.19.15.4285 FP(D00-L1000-W00001000-T0000) D2D1.1? DWrite? DWrite+ D2D1.1+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: aurora SafeMode: 0 SecondsSinceLastCrash: 65 StartupCrash: 0 StartupTime: 1475480706 SystemMemoryUsePercentage: 49 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20161002004009","version":"51.0a2","vendor":"Mozilla","platformVersion":"51.0a2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16275,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":2594,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Windows_NT","version":"6.3","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"installYear":2015},"hdd":{"profile":{"model":"SAMSUNG SSD PM851 2.5 7mm 512GB","revision":"EXT07D0Q"},"binary":{"model":"SAMSUNG SSD PM851 2.5 7mm 512GB","revision":"EXT07D0Q"},"system":{"model":"SAMSUNG SSD PM851 2.5 7mm 512GB","revision":"EXT07D0Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Direct2D 1.1","adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"062b1028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"20.19.15.4285","driverDate":"9-11-2015","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sCohort":"unsupportedChannel","telemetryEnabled":true,"locale":"en-US","update":{"channel":"aurora","enabled":true,"autoDownload":true},"userPrefs":{"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":17077},"addons":{"activeAddons":{"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.3","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17076,"updateDay":17076,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17076,"updateDay":17076,"isSystem":true},"flyweb@mozilla.org":{"blocklisted":false,"description":"Discover nearby services in the browser","name":"FlyWeb","userDisabled":false,"appDisabled":false,"version":"1.0.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17076,"updateDay":17076,"isSystem":true},"formautofill@mozilla.org":{"blocklisted":false,"description":"Autofill forms with saved profiles","name":"Form Autofill","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17076,"updateDay":17076,"isSystem":true},"webcompat@mozilla.org":{"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17076,"updateDay":17076,"isSystem":true}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"51.0a2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17076,"updateDay":17076},"activePlugins":[{"name":"Adobe Acrobat","version":"15.17.20050.61080","description":"Adobe PDF Plug-In For Firefox and Netscape 15.17.20050","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16982},{"name":"VLC Web Plugin","version":"2.2.4.0","description":"VLC media player Web Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/mp1","audio/mp2","audio/mp3","audio/mpeg","audio/mpg","audio/x-mp1","audio/x-mp2","audio/x-mp3","audio/x-mpeg","audio/x-mpg","video/mpeg","video/x-mpeg","video/mp2t","video/mpeg-system","video/x-mpeg-system","video/x-mpeg2","audio/aac","audio/x-aac","audio/mp4","audio/x-m4a","audio/m4a","video/mp4","application/mpeg4-iod","application/mpeg4-muxcodetable","application/x-extension-m4a","application/x-extension-mp4","video/x-m4v","video/mp4v-es","audio/x-pn-windows-acm","video/divx","video/msvideo","video/vnd.divx","video/x-avi","video/x-msvideo","application/ogg","video/ogg","audio/ogg","application/x-ogg","video/x-ogm+ogg","video/x-theora+ogg","video/x-theora","audio/x-vorbis+ogg","audio/x-vorbis","audio/x-speex","audio/ogg;codecs=opus","audio/opus","application/x-vlc-plugin","audio/x-ms-asf","audio/x-ms-asx","audio/x-ms-wax","video/x-ms-asf","video/x-ms-asf-plugin","video/x-ms-asx","video/x-ms-asf-plugin","video/x-ms-asf","application/x-mplayer2","video/x-ms-wm","video/x-ms-wmv","video/x-ms-wmx","video/x-ms-wvx","audio/x-ms-wma","application/x-google-vlc-plugin","audio/wav","audio/x-wav","audio/x-pn-wav","audio/x-pn-au","video/3gp","audio/3gpp","video/3gpp","audio/3gpp2","video/3gpp2","video/fli","video/flv","video/x-flc","video/x-fli","video/x-flv","application/x-matroska","video/x-matroska","audio/x-matroska","application/xspf+xml","audio/mpegurl","audio/x-mpegurl","audio/scpls","audio/x-scpls","text/google-video-pointer","text/x-google-video-pointer","video/vnd.mpegurl","application/vnd.apple.mpegurl","application/vnd.ms-asf","application/vnd.ms-wpl","application/sdp","audio/dv","video/dv","audio/x-aiff","audio/x-pn-aiff","video/x-anim","video/webm","audio/webm","application/ram","application/vnd.rn-realmedia-vbr","application/vnd.rn-realmedia","audio/vnd.rn-realaudio","audio/x-pn-realaudio-plugin","audio/x-pn-realaudio","audio/x-real-audio","audio/x-realaudio","video/vnd.rn-realvideo","audio/amr-wb","audio/amr","audio/amr-wb","audio/amr","application/x-flac","audio/x-flac","audio/flac","application/x-flash-video","application/x-shockwave-flash","audio/ac3","audio/eac3","audio/basic","audio/midi","audio/vnd.dts.hd","audio/vnd.dolby.heaac.1","audio/vnd.dolby.heaac.2","audio/vnd.dolby.mlp","audio/vnd.dts","audio/x-ape","audio/x-gsm","audio/x-musepack","audio/x-shorten","audio/x-tta","audio/x-wavpack","audio/x-it","audio/x-mod","audio/x-s3m","audio/x-xm","application/mxf","image/vnd.rn-realpix","misc/ultravox","video/x-nsv"],"updateDay":16953},{"name":"Google Update","version":"1.3.31.5","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":17011},{"name":"Microsoft Office 2016","version":"16.0.6925.1038","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":17048},{"name":"Silverlight Plug-In","version":"5.1.50428.0","description":"5.1.50428.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16918},{"name":"Microsoft Office 2016","version":"16.0.6925.1038","description":"The plugin allows you to have a better experience with Microsoft Lync","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/vnd.microsoft.communicator.ocsmeeting"],"updateDay":17048},{"name":"Java(TM) Platform SE 8 U101","version":"11.101.2.13","description":"Next Generation Java Plug-in 11.101.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","appl

All Replies (9)

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hi, are you able to update websense? Old versions of Websense cause startup crashes in Firefox

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Unfortunetly I will not be able to update websense as it is handled by IT team and I'm trying ESR

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philipp said

hi, are you able to update websense? Old versions of Websense cause startup crashes in Firefox

My websense has been updated and I am on version 8.1 build 2264 however firefox still crashes and ESR is working fine but doesn't support developer edition.

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thanks for following up, could you give us another crash report id that was occurring after your websense version was updated to 8.1 build 2264? you can type about:crashes into the firefox address bar to see a list of all your submitted crash reports...

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I cannot even open firefox it crashes the moment I click on it to open. I collected crash report while it gets sent automatically

http://pastebin.com/tZPK8KLh

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Thanks, i couldn't find an associated crash report by looking at that pastebin info. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

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oh, i think i found your report: https://crash-stats.mozilla.com/report/index/b6ef1d41-ab2c-4a8a-9ce4-0469e2161005

qipcap.dll is a websense module, so this program is still interfering. at this point i'm out of ideas on how it's possible to address this problem form the firefox side. you may want to get in contact with your it department to open a support case with websense about this problem :-/

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Thank you for your support I will get in touch with websense

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It probably would not harm for your IT department to file a Mozilla Firefox bug for this issue relating to ESR even if it is caused by third party software. Also note in previous similar occurrences using a dummy or older flle version may have resolved this issue. See

Thanks jscher2000, websense was it. Creating a qipcap.dll from an existing dll in the firefox directory solves it. An empty dll will throw an error.