Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes

  • 1 baphendule
  • 1 inale nkinga
  • 8 views
  • Igcine ukuphendulwa ngu FredMcD

KatieUHYUS
KatieUHYUS
more options

I am working with a user who went to start her firefox this morning and received a crash report with this error UUID: 

2d977146-3841-4daa-932f-bf8d52160728

I attempted to uninstall and reinstall firefox. To remove the firefox profile via the firefox.exe -P run command. There are no plug-ins. The version of firefox is 47.0.1. All drivers are updated. All malware and anti-virus scans came back clean. The crash occurs even when attempting to start in safemode.

Any help at this point would be greatly appreciated.

Hardware/software: Lenovo T540 Windows 7 Firefox 47.0.1

I am working with a user who went to start her firefox this morning and received a crash report with this error UUID: 2d977146-3841-4daa-932f-bf8d52160728 I attempted to uninstall and reinstall firefox. To remove the firefox profile via the firefox.exe -P run command. There are no plug-ins. The version of firefox is 47.0.1. All drivers are updated. All malware and anti-virus scans came back clean. The crash occurs even when attempting to start in safemode. Any help at this point would be greatly appreciated. Hardware/software: Lenovo T540 Windows 7 Firefox 47.0.1

All Replies (1)

FredMcD
FredMcD
more options

2d977146-3841-4daa-932f-bf8d52160728

Signature: nsObserverService::AddObserver

Product Firefox Version 47.0.1 Build ID 20160705164658 Release Channel release OS Windows 7 OS Version 6.1.7601 Service Pack 1

rooksdol.dll = Rapport

rooksbas.DLL = Windows

RapportTanzanEx470.DLL

RapportGP.dll = Rapport@ Trusteer Ltd

RapportUtil.dll = Rapport

qipcap.dll = Websense Data Endpoint

Update / disable Rapport and Websense.