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Cannot stream videos on Amazon w/Firefox 47.0 version. Help!

Kuphostiwe

Hi,

I've streamed videos from Amazon successfully on my desktop computer (Windows XP in use) until the latest version 47.0 of FireFox was installed. Now my videos will not play. I did all the things Amazon suggested: uninstalled and re-installed Silverlight, disabled it, etc. but still no luck. I do not want to have to use Chrome to watch my Amazon videos. Chrome works, but I'd like to stick with FireFox.

Please advise on what I can do to get my video streaming back on Amazon.

Thank you.

MLKayaker

Hi, I've streamed videos from Amazon successfully on my desktop computer (Windows XP in use) until the latest version 47.0 of FireFox was installed. Now my videos will not play. I did all the things Amazon suggested: uninstalled and re-installed Silverlight, disabled it, etc. but still no luck. I do not want to have to use Chrome to watch my Amazon videos. Chrome works, but I'd like to stick with FireFox. Please advise on what I can do to get my video streaming back on Amazon. Thank you. MLKayaker

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Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 5.1; rv:47.0) Gecko/20100101 Firefox/47.0

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4220 izisombululo 58906 izimpendulo
Kuphostiwe

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Separate Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.

If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting''' ------------ Separate Security Issue: Update your '''[http://get.adobe.com/reader/ Adobe Reader Version 2015.016.20039]''' '''Note: Other Software''' is offered in the download.
cor-el
  • Top 10 Contributor
  • Moderator
17408 izisombululo 157258 izimpendulo
Kuphostiwe

Is the Shockwave Flash plugin used or the HTML5 media player?

You can check via the right-click context menu of the player area what kind of media player is used. A Flash based player shows a context menu with the Flash version.

Is the Shockwave Flash plugin used or the HTML5 media player? You can check via the right-click context menu of the player area what kind of media player is used. A Flash based player shows a context menu with the Flash version.