Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.
Okugcinwe kunqolobane

Firefox crashes repeatedly.

I-Firefox Troubleshooting
philipp replied 10 iminyaka edlule
charank
charank

Hi,

For about a month my firefox has been crashing repeatedly. Issue doesn't happen in safe mode. I tried disabling one addon at a time, disabling all addons, all plugins are in ask me to activate mode. Firefox crashes with in minutes of opening. Sometimes it crashes on firefox about pages. 

I have submitted crash reports multiple times. I went to about crashes and see access violation error. Not sure what this means. I have trustee rapport service icon on firefox, not sure if this is causing a issue as the modules show rapport.dll with red color coding while the details show xul.dll as the error.

report ids submitted. c223677e-99ca-4f54-8614-9bbb52160414, 28b45279-9638-459f-80d1-64a5a2160414

Hi, For about a month my firefox has been crashing repeatedly. Issue doesn't happen in safe mode. I tried disabling one addon at a time, disabling all addons, all plugins are in ask me to activate mode. Firefox crashes with in minutes of opening. Sometimes it crashes on firefox about pages. I have submitted crash reports multiple times. I went to about crashes and see access violation error. Not sure what this means. I have trustee rapport service icon on firefox, not sure if this is causing a issue as the modules show rapport.dll with red color coding while the details show xul.dll as the error. report ids submitted. c223677e-99ca-4f54-8614-9bbb52160414, 28b45279-9638-459f-80d1-64a5a2160414

All Replies (1)

philipp
philipp
  • Umongameli

hi, unfortunately those crashes appear to be caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes