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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes repeatedly.

  • 1 baphendule
  • 2 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu philipp

charank
charank
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Hi,

For about a month my firefox has been crashing repeatedly. Issue doesn't happen in safe mode. I tried disabling one addon at a time, disabling all addons, all plugins are in ask me to activate mode. Firefox crashes with in minutes of opening. Sometimes it crashes on firefox about pages. 

I have submitted crash reports multiple times. I went to about crashes and see access violation error. Not sure what this means. I have trustee rapport service icon on firefox, not sure if this is causing a issue as the modules show rapport.dll with red color coding while the details show xul.dll as the error.

report ids submitted. c223677e-99ca-4f54-8614-9bbb52160414, 28b45279-9638-459f-80d1-64a5a2160414

Hi, For about a month my firefox has been crashing repeatedly. Issue doesn't happen in safe mode. I tried disabling one addon at a time, disabling all addons, all plugins are in ask me to activate mode. Firefox crashes with in minutes of opening. Sometimes it crashes on firefox about pages. I have submitted crash reports multiple times. I went to about crashes and see access violation error. Not sure what this means. I have trustee rapport service icon on firefox, not sure if this is causing a issue as the modules show rapport.dll with red color coding while the details show xul.dll as the error. report ids submitted. c223677e-99ca-4f54-8614-9bbb52160414, 28b45279-9638-459f-80d1-64a5a2160414

All Replies (1)

philipp
philipp
  • Moderator
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hi, unfortunately those crashes appear to be caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes