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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

mozilla won't open- crashes

  • 8 uphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu FredMcD

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mozilla has been working for years on this computer yesterday i got a message from my godaddy acct that java script is disabled and it cant open. It was enabled. I uninstalled and reinstalled Java and mozilla several times trying to fix the problem. no help.

today mozilla will not open- crashes before opening. I have uninstall and reinstalled, restarted computer multiple times. Did a clean install, created a new profile (firefox did open one time after a restart- with new profile, but then crashed again)

i can not get into safe mode.

please help

All Replies (8)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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I can not open a page to get to address bar, but this is the details from the crash report:

AvailablePageFile: 1596076032

AvailablePhysicalMemory: 912728064

AvailableVirtualMemory: 4024737792

BIOS_Manufacturer: LENOVO


BreakpadReserveAddress: 68616192

BreakpadReserveSize: 67108864

BuildID: 20160123151951

CrashTime: 1454761757


FramePoisonBase: 00000000f0de0000

FramePoisonSize: 65536

InstallTime: 1454632864

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}

ProductName: Firefox

ReleaseChannel: release

SafeMode: 0

SecondsSinceLastCrash: 67768

StartupTime: 1454761728

SystemMemoryUsePercentage: 78

Throttleable: 1

TotalPageFile: 5084504064

TotalPhysicalMemory: 4212088832

TotalVirtualMemory: 4294836224


User32BeforeBlocklist: 1

Vendor: Mozilla

Version: 44.0

Here are the crash reports: this is the first one when opened up: Crash ID: bp-4fe9e7e7-ef3b-4941-a997-6d9c82160205 Crash ID: bp-a3593e00-8e88-4c27-b3ad-b5f752160205 Crash ID: bp-455873da-2a98-47b7-84b3-7ed472160205 Crash ID: bp-87f7dbda-4162-4e1c-b0c4-c6def2160205 Crash ID: bp-8f48d1bd-5893-4774-900f-4ae762160205 Crash ID: bp-42c54639-7ca6-4afe-bb5d-4ffb42160205 Crash ID: bp-04583720-0ba6-432f-958a-878f62160205

Okulungisiwe ngu cor-el

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Product Firefox Version 44.0 Build ID 20160123151951 Release Channel release OS Windows NT OS Version 6.3.9600

bp-a3593e00-8e88-4c27-b3ad-b5f752160205 bp-455873da-2a98-47b7-84b3-7ed472160205

Signature RtlpLowFragHeapAllocFromContext | RtlAllocateHeap . . . . .

WRusr.dll = Webroot SecureAnywhere ++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Windows NT OS Version 6.3.9600


Signature RtlpIsDosDeviceName_Ustr | RtlGetFullPathName_Ustr

WRusr.dll = Webroot SecureAnywhere

Disable / update Webroot SecureAnywhere

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I don't understand your instructions- do you want me to update webroot?

I looked at it... I can't find a button with my account to manually do this. It is set to automacially update.

Please advise.

thank you

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I've called the big guys to help you. Good luck.

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I am still waiting for help. The problem has not changed.

thank you

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I sent another call. Sorry for the delay.