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Firefox crashes

Kuphostiwe

Can not make Firefox work. Every time I open it, it crashes. Do not know why, just started today. Tried reloading, did not fix. Cleaned PC of virus's with two different cleaning softwares. Re-downloaded Firefox again. Still doesn't stay open, just crashes. Crash ID: bp-73e69ce0-e837-431b-9e30-83e322151229. Any ideas?

Can not make Firefox work. Every time I open it, it crashes. Do not know why, just started today. Tried reloading, did not fix. Cleaned PC of virus's with two different cleaning softwares. Re-downloaded Firefox again. Still doesn't stay open, just crashes. Crash ID: bp-73e69ce0-e837-431b-9e30-83e322151229. Any ideas?

Isisombululo esikhethiwe

hi, this seems to be a crash with banksafe.dll (that's a module from your gdata av-software) involved - it's probably best to contact gdata's support about this issue as well...

in the meantime you might want to go back to firefox 43.0.2 and disable auto-updates for the moment in the firefox menu ≡ > options > advanced > update section, until there is a better solution available. here is the download directory for firefox 43.0.2, please pick the right language code: http://archive.mozilla.org/pub/firefox/releases/43.0.2/win32/

Funda le mpendulo ngokuhambisana nalesi sihloko 1

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4306 izisombululo 60440 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Product Firefox Version 43.0.3 Build ID 20151223140742 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86

Signature banksafe.dll

Banksafe.dll = G Data Security Software


Disable or check for updates.


Do you have nvidia's network access manager or forceware network manager software installed? Disable / remove it.

Product Firefox Version 43.0.3 Build ID 20151223140742 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Signature banksafe.dll Banksafe.dll = G Data Security Software -------- Disable or check for updates. ---------- Do you have nvidia's network access manager or forceware network manager software installed? Disable / remove it.
philipp
  • Top 25 Contributor
  • Moderator
5330 izisombululo 23532 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

hi, this seems to be a crash with banksafe.dll (that's a module from your gdata av-software) involved - it's probably best to contact gdata's support about this issue as well...

in the meantime you might want to go back to firefox 43.0.2 and disable auto-updates for the moment in the firefox menu ≡ > options > advanced > update section, until there is a better solution available. here is the download directory for firefox 43.0.2, please pick the right language code: http://archive.mozilla.org/pub/firefox/releases/43.0.2/win32/

hi, this seems to be a crash with banksafe.dll (that's a module from your gdata av-software) involved - it's probably best to contact gdata's support about this issue as well... in the meantime you might want to go back to firefox 43.0.2 and disable auto-updates for the moment in the firefox ''menu ≡ > options > advanced > update'' section, until there is a better solution available. here is the download directory for firefox 43.0.2, please pick the right language code: http://archive.mozilla.org/pub/firefox/releases/43.0.2/win32/

Umnikazi wombuzo

Fred, I do not have nvidia's network access manager or forceware installed. but thanks!

I will try going back to the older version of firefox you recommended, Philipp

Fred, I do not have nvidia's network access manager or forceware installed. but thanks! I will try going back to the older version of firefox you recommended, Philipp
philipp
  • Top 25 Contributor
  • Moderator
5330 izisombululo 23532 izimpendulo
Kuphostiwe

hey again, in the meantime there are different solutions available: Firefox 43.0.3 startup crash with G DATA security software

hey again, in the meantime there are different solutions available: [[Firefox 43.0.3 startup crash with G DATA security software]]