Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

downloaded firefox but not running

pinky01
pinky01
more options

new computer and downloaded firefox but is not opening. tried to delete it but won't let me as it says firefox is running and I need to close it before it will uninstall. It says it is running but I can't find it, can't open it and can't uninstall it. Now what and how do I find it if it is running?

new computer and downloaded firefox but is not opening. tried to delete it but won't let me as it says firefox is running and I need to close it before it will uninstall. It says it is running but I can't find it, can't open it and can't uninstall it. Now what and how do I find it if it is running?

All Replies (2)

FredMcD
FredMcD
more options

Do you have the Firefox icon on your quick launch? Close Firefox. Right click on the icon and select Open New Tab/Window. Sometimes this works. If it opens, close it by Menu > File > Exit.

This is not a cure but will make it easier if Firefox locks up in Windows. https://support.mozilla.org/questions/997866 {web link}

Samantha Fernandez
Samantha Fernandez
more options

Use another browser, download the FULL installer from

https://www.mozilla.org/en-US/firefox/all/

Check your system requirements (just in case to be on a safer side) 

Save the file. Then, open the PROGRAMS FOLDER and discard the OLD FOLDERS and run the full installer.