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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

My website is not working in some uses of Firefox

  • 2 uphendule
  • 1 inale nkinga
  • 9 views
  • Igcine ukuphendulwa ngu cor-el

Strawberrycocoa
Strawberrycocoa
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I run a website, and a couple of my readers have brought a problem to my attention of large chunks of the website not loading in Firefox for them, but working in other browsers. One runs Mac, the other runs Ubuntu.

http://www.selkiecomic.com is the website.

A screenshot my reader having the problem sent me is attached.

I run a website, and a couple of my readers have brought a problem to my attention of large chunks of the website not loading in Firefox for them, but working in other browsers. One runs Mac, the other runs Ubuntu. http://www.selkiecomic.com is the website. A screenshot my reader having the problem sent me is attached.
Ama-screenshot ananyekiwe

All Replies (2)

FredMcD
FredMcD
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I am running Win 7 Firefox 40.0.3 The website loaded fine for me.

Tell them to check for any kind of blocking programs on their system, and Firefox.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use extensions (Firefox menu button/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can check the Net log and the Network log in the Web Console (Firefox/Tools > Web Developer) to see if content fails to load or possibly is blocked (file size is zero).

Use Ctrl+F5 or Ctrl+Shift+R to reload the page and bypass the cache to generate a fresh log.