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Firefox crashes

Kuphostiwe

firefox crashes at startup ver 41. My PC running windows 7, norton 360 antivirus I am submitting this using old ver 20 firefox. here is only data I can find for last crash Thanks Don

crash.main.2 1444431426 e9de31c0-54f2-47e3-a64b-816abba27fbf ProductName=Firefox ReleaseChannel=release Version=41.0.1 BuildID=20150929144111 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} SecondsSinceLastCrash=16 BlockedDllList= BlocklistInitFailed=1 User32BeforeBlocklist=1 SystemMemoryUsePercentage=37 TotalVirtualMemory=4294836224 AvailableVirtualMemory=4137639936 TotalPageFile=8040480768 AvailablePageFile=6356643840 TotalPhysicalMemory=4021182464 AvailablePhysicalMemory=2495873024

firefox crashes at startup ver 41. My PC running windows 7, norton 360 antivirus I am submitting this using old ver 20 firefox. here is only data I can find for last crash Thanks Don crash.main.2 1444431426 e9de31c0-54f2-47e3-a64b-816abba27fbf ProductName=Firefox ReleaseChannel=release Version=41.0.1 BuildID=20150929144111 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} SecondsSinceLastCrash=16 BlockedDllList= BlocklistInitFailed=1 User32BeforeBlocklist=1 SystemMemoryUsePercentage=37 TotalVirtualMemory=4294836224 AvailableVirtualMemory=4137639936 TotalPageFile=8040480768 AvailablePageFile=6356643840 TotalPhysicalMemory=4021182464 AvailablePhysicalMemory=2495873024

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 19.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • 5.1.40728.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • DjVu browser plugin
  • iTunes Detector Plug-in
  • Shockwave Flash 11.9 r900
  • GEPlugin
  • NPWLPG

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0

Eminye Imininingwane

cor-el
  • Top 10 Contributor
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Kuphostiwe

What you posted is the general information about your computer that Firefox attaches to the bug report.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:


There are other things that need attention.

Your System Details List shows multiple Flash plugins.

  1. Shockwave Flash 11.9 r900
  2. Shockwave Flash 19.0 r0

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\
What you posted is the general information about your computer that Firefox attaches to the bug report. If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-": *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support). *click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. Alternatively you can open about:crashes via the location/address bar. See also: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter ---- There are other things that need attention. Your System Details List shows multiple Flash plugins. #Shockwave Flash 11.9 r900 #Shockwave Flash 19.0 r0 You can find the installation path of all plugins on the <b>about:plugins</b> page. *http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player. *(32 bit Windows) C:\Windows\System32\Macromed\Flash\ *(64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\