Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

My thunderbird keeps trying to log in my old email address so how do I stop this?

  • 3 uphendule
  • 1 inale nkinga
  • 10 views
  • Igcine ukuphendulwa ngu mailmandon

more options

When I open Thunderbird it gives me a failed log in notice box but the email it is trying to access is my old email from my previous internet service provider. I set up a new identity and email in thunderbird but it still tries to log into the old one. How do I erase the previous email address?

When I open Thunderbird it gives me a failed log in notice box but the email it is trying to access is my old email from my previous internet service provider. I set up a new identity and email in thunderbird but it still tries to log into the old one. How do I erase the previous email address?

All Replies (3)

more options

Tools|Account Settings, select Account Actions, then Remove Account.

Note that the account will disappear, along with all the messages in it. Store them somewhere else such as Local Folders if you want to keep them.

Okulungisiwe ngu Zenos

more options

I tried that but it did not work. I will remove all accounts and start over and see if that works.

more options

Thanks. It works now. But now I get a notification box that requires me to override the security because the certificate of my IP is unrecognized. But when I tell it to permanently store the exception for this override it does not, it keeps popping up over and over again. How do I get it to accept my command to accept the certificate every time?