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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

When I try to print and HTML document firefox only downloads a blank page.

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I was emailed some pdf documents. I selected to download the documents, the download arrow turned blue. I was then able to select the file. The normal browser print page opened and I was able to print. I needed to reprint the pages and this is where my issue arises. Now when I try to select the file firefox shows that it is downloading the file but when I select the downloaded pdf firefox only downloads the doc again and shows a blank page.

I'm currently at work and don't have the browser specs available.

Isisombululo esikhethiwe

Thanks for your help guigs2. Anyway I finally solved my issue by just installing the new acrobat reader DC. All of my downloaded pdf file types changed from firefox html documents to adobe acrobat documents. I can now print what ever I want. I know technically this doesn't really solve the firefox issue whatever that issue was but it allowed me to print my docs and that's what really counted for me. Thanks again for your help.

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All Replies (4)

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Please first try these steps:

I understand that you are printing an html page that was downloaded. When you click the saved html doc it should open in the defualt browser on the computer and be able to print it from there. However you have also mentioned a pdf.

Saving an html page is not the same as a shortcut. So any link that downloads a pdf in the locally saved html file will not behave the same as one from a shortcut. Try making that html a shortcut.

If I have misunderstood, I am happy to follow up.

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guigs2 said

Please first try these steps: I understand that you are printing an html page that was downloaded. When you click the saved html doc it should open in the defualt browser on the computer and be able to print it from there. However you have also mentioned a pdf. Saving an html page is not the same as a shortcut. So any link that downloads a pdf in the locally saved html file will not behave the same as one from a shortcut. Try making that html a shortcut. If I have misunderstood, I am happy to follow up.

Thank you for your reply. This did not solve my problem but I feel we are close. I think if I clarify some information for you we can get to the answer.

The original file was sent as a pdf in an attachment. When I clicked the original pdf, firefox did just as you said and downloaded the page in a new window on the default browser and I was able to print the original. The original was a form that I needed to fill out. As I was filling it out I made a couple of mistakes and thus needed to reprint the form. When I select the attached pdf form again firefox does as I would expect and opens a new tab and the little download arrow turns blue. This new download has a file type of "firefox HTML document" which is exactly like the old one. This I would also expect, however this new page that opens is blank and will print blank. If I try to open the downloaded "firefox HTML document" directly from the files location I still get a new window, a new blue arrow, and another blank page. This is now happening with any document I try to print, even documents that I've printed repeatedly in the past.

I tried your suggestion of making the html a shortcut but I still get the same result, blue arrow, new blank page.

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Strange that it would only work once. If you download the file to a new folder does this happen as well? I would wonder if its downloading to the old file or something like this.

One way to find out is if this also happens with other types of pdfs or another pdf attachment (if you have one to test out.)

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Isisombululo Esikhethiwe

Thanks for your help guigs2. Anyway I finally solved my issue by just installing the new acrobat reader DC. All of my downloaded pdf file types changed from firefox html documents to adobe acrobat documents. I can now print what ever I want. I know technically this doesn't really solve the firefox issue whatever that issue was but it allowed me to print my docs and that's what really counted for me. Thanks again for your help.