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I have a box that appears when FireFox loads, I can't read it, can't check the check box and it doesn't allow me to use Firefox at all. Help!

I-Firefox Troubleshooting
MaryannF replied
MaryannF
MaryannF

I have a box that appears when FireFox loads, I can't read it, can't check the check box and it doesn't allow me to use Firefox at all. Help! I don't know what to do now. I have uninstalled and re-installed Firefox and it isn't useable when this error is there. I have to manually close the program through Task Manager. I can't even send this through there!

I have a box that appears when FireFox loads, I can't read it, can't check the check box and it doesn't allow me to use Firefox at all. Help! I don't know what to do now. I have uninstalled and re-installed Firefox and it isn't useable when this error is there. I have to manually close the program through Task Manager. I can't even send this through there!

All Replies (3)

philipp
philipp
  • Umongameli

Isisombululo Esikhethiwe

hi MaryannF, this might be an issue caused by the aol toolbar. please try launching firefox into safemode by pressing the shift key after you double-click its desktop icon, go to the firefox menu ≡ > addons > extensions and disable the toolbar there. Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

FredMcD
FredMcD

If the above doesn't help; Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

MaryannF
MaryannF Umnikazi wombuzo

Philipp - that was the issue! Thank you so much! I can reinstall it at home now and use it again! I use Firefox more than IE!