Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

firefox crashes when i go to youtube.com

  • 3 uphendule
  • 82 zinale nkinga
  • 17 views
  • Igcine ukuphendulwa ngu philipp

more options

I was just browsing and wanted to go to youtube so I opened a new tab and typed in "http://youtube.com" and hit enter, after a few seconds of loading firefox instantly crashed and I started it again and restored session the tab was still open and when it started to load firefox crashed again.

I was just browsing and wanted to go to youtube so I opened a new tab and typed in "http://youtube.com" and hit enter, after a few seconds of loading firefox instantly crashed and I started it again and restored session the tab was still open and when it started to load firefox crashed again.

Isisombululo esikhethiwe

maybe that's an issue with hardware acceleration - please try to disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 3

All Replies (3)

more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

more options

the id is bp-dedcd65c-0436-4932-8a13-153832141112

more options

Isisombululo Esikhethiwe

maybe that's an issue with hardware acceleration - please try to disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).