every time I open Firefox or click on anything I get multiple and popping up. How can I turn these things off?
Application Basics
Name: Firefox Version: 32.0.3 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: HDPlus-V1.9 Version: 0.94.29 Enabled: true ID: 3446275a-5477-4d33-bd0d-44b466c519cd@4bf28e24-5833-4fb8-88c3-cd8403bb6141.com
Name: Plus-HD-V1.9c Version: 0.95.53 Enabled: true ID: 0b105cbff1eb40b89bca7dae371d@7ead239035fb4613ab38ef.com
Name: Dragon NaturallySpeaking Rich Internet Application Support Version: 1.0.0.9 Enabled: false ID: jid0-lmZNVK7a82O8cufhdfB9dUDfA2w@jetpack
Name: Norton Toolbar Version: 2014.7.8.23 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Name: RoboForm Toolbar for Firefox Version: 7.9.9.1 Enabled: false ID: {22119944-ED35-4ab1-910B-E619EA06A115}
Graphics
Adapter Description: AMD Radeon HD 7540D Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 512 Device ID: 0x9991 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17111) Driver Date: 9-10-2013 Driver Version: 13.152.1.1000 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7540D Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406 browser.startup.homepage_override.buildID: 20140923175406 browser.startup.homepage_override.mstone: 32.0.3 dom.mozApps.used: true extensions.lastAppVersion: 32.0.3 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1412353643 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1411595593
JavaScript
Incremental GC: true
Accessibility
Activated: true Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6
NSS Expected minimum version: 3.16.5 Basic ECC Version in use: 3.16.5 Basic ECC
NSSSMIME Expected minimum version: 3.16.5 Basic ECC Version in use: 3.16.5 Basic ECC
NSSSSL Expected minimum version: 3.16.5 Basic ECC Version in use: 3.16.5 Basic ECC
NSSUTIL Expected minimum version: 3.16.5 Version in use: 3.16.5
Experimental Features
Application Basics
Name: Firefox Version: 32.0.3 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: HDPlus-V1.9 Version: 0.94.29 Enabled: true ID: 3446275a-5477-4d33-bd0d-44b466c519cd@4bf28e24-5833-4fb8-88c3-cd8403bb6141.com
Name: Plus-HD-V1.9c Version: 0.95.53 Enabled: true ID: 0b105cbff1eb40b89bca7dae371d@7ead239035fb4613ab38ef.com
Name: Dragon NaturallySpeaking Rich Internet Application Support Version: 1.0.0.9 Enabled: false ID: jid0-lmZNVK7a82O8cufhdfB9dUDfA2w@jetpack
Name: Norton Toolbar Version: 2014.7.8.23 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Name: RoboForm Toolbar for Firefox Version: 7.9.9.1 Enabled: false ID: {22119944-ED35-4ab1-910B-E619EA06A115}
Graphics
Adapter Description: AMD Radeon HD 7540D Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 512 Device ID: 0x9991 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17111) Driver Date: 9-10-2013 Driver Version: 13.152.1.1000 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7540D Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406 browser.startup.homepage_override.buildID: 20140923175406 browser.startup.homepage_override.mstone: 32.0.3 dom.mozApps.used: true extensions.lastAppVersion: 32.0.3 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1412353643 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1411595593
JavaScript
Incremental GC: true
Accessibility
Activated: true Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6
NSS Expected minimum version: 3.16.5 Basic ECC Version in use: 3.16.5 Basic ECC
NSSSMIME Expected minimum version: 3.16.5 Basic ECC Version in use: 3.16.5 Basic ECC
NSSSSL Expected minimum version: 3.16.5 Basic ECC Version in use: 3.16.5 Basic ECC
NSSUTIL Expected minimum version: 3.16.5 Version in use: 3.16.5
Experimental Features
Isisombululo esikhethiwe
Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0All Replies (2)
hello, you have malicious addons present. please go to the firefox menu ≡ > addons > extensions and remove HDPlus-V1.9 and Plus-HD-V1.9c.
afterwards run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.
Isisombululo Esikhethiwe
Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.