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I keep getting the Untrusted Connection warning for facebook.com. Help!

Kuphostiwe

I keep getting a Untrusted Connection warning. I have turned off my Norton Safe Surf proctection but it still won't let me onto facebook or google products. Help!

I keep getting a Untrusted Connection warning. I have turned off my Norton Safe Surf proctection but it still won't let me onto facebook or google products. Help!

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 15.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.12
  • 5.1.30514.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • Coupons, Inc. Coupon Printer 4.0.2.0
  • Amazon MP3 Downloader Plugin 1.0.17
  • Shockwave Flash 11.5 r502
  • Shockwave Flash 11.3 r300
  • NPWLPG
  • npapicomadapter
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • CANON iMAGE GATEWAY Mycamera Plugin

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0

Eminye Imininingwane

philipp
  • Top 25 Contributor
  • Moderator
5324 izisombululo 23509 izimpendulo
Kuphostiwe

hello, first please make sure that the date, time & timezone are set correctly on your system. if this doesn't solve the issue (or it is already set properly), a possible solution depends on different factors:

  • what is the error code shown under technical details on the error page?

in case the error code equals sec_error_unknown_issuer, please attempt to add an exception on the bottom of the error page & inspect the certificate (see the screenshot attached for instructions):

  • which issuer information does the certificate contain?

thank you!

"This Connection is Untrusted" error message appears - What to do

hello, first please make sure that the date, time & timezone are set correctly on your system. if this doesn't solve the issue (or it is already set properly), a possible solution depends on different factors: * what is the '''error code''' shown under ''technical details'' on the error page? in case the error code equals ''sec_error_unknown_issuer'', please attempt to add an exception on the bottom of the error page & inspect the certificate (see the screenshot attached for instructions): * which '''issuer information''' does the certificate contain? thank you! [["This Connection is Untrusted" error message appears - What to do]]
cor-el
  • Top 10 Contributor
  • Moderator
17587 izisombululo 159102 izimpendulo
Kuphostiwe

Note that your System Details List shows multiple Flash plugins.

  • Shockwave Flash 15.0 r0
  • Shockwave Flash 11.5 r502
  • Shockwave Flash 11.3 r300

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Note that your System Details List shows multiple Flash plugins. *Shockwave Flash 15.0 r0 *Shockwave Flash 11.5 r502 *Shockwave Flash 11.3 r300 You can find the installation path of all plugins on the <b>about:plugins</b> page. *http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player. *(32 bit Windows) C:\Windows\System32\Macromed\Flash\ *(64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\ ----- Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware