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Cannot openand download Office 365 attachments to emails

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When trying to open any attachment to an e-mail using Microsort Office 365 I am unable to open it, however if it is in PDF I have no problem.

Isisombululo esikhethiwe

Odd, when it worked before ...

You may try one of these, if applicable:

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 2

All Replies (5)

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Well, don't know Microsoft Office 365, but since this is an online service, try this:

Save the document in your e-mail to your local computer first, then open the document within Microsoft Office 365 from where you saved it.

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Sorry, but this doen't work

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  • What file format does the attachment have?
  • How exactly do you open a PDF?

I thought that you were talking about MS Office files you want to open with Microsoft Office 365. Other formats most likely won't work.

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The files are in Microsoft word/excel/publisher, in fact all microsoft files. This has only started to happen from about 2 weeks ago. I thought it had to be done through cloud, but not so as that doesn't work either.

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Isisombululo Esikhethiwe

Odd, when it worked before ...

You may try one of these, if applicable: