Screen Freezes
Windows 7
Firefox 21.0
Hello,
Since installing FF 21.0 I have been encountering many screen freezes.
I never receive an error message.
Complete loss of control: no mouse functionality, ESC button will not clear the freeze.
I am experiencing 5-10 of these freezes every day. They seem to self-clear in 60 to 240 seconds. Alternatively, I can reboot the computer. Either way, it is a hassle.
Anyone else having this problem?
Any way to solve the problem?
Thanks very much for your help!
Regards,
Bob
由 rbir 於
所有回覆 (1)
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.
Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.