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What happened to live chat support?

已張貼

When trying to access Live Chat, a message appears "There was an error checking the queue." I have seen this for quite some time so I know it is not an intermittent issue. A link appears underneath this message "You can try starting a chat session." When I click this I am brought to a blank page with the title "Leave A Message." What is going on? Even at the bottom of the Contact Us page there is mention of live chat under Technical support.

When trying to access Live Chat, a message appears "There was an error checking the queue." I have seen this for quite some time so I know it is not an intermittent issue. A link appears underneath this message "You can try starting a chat session." When I click this I am brought to a blank page with the title "Leave A Message." What is going on? Even at the bottom of the Contact Us page there is mention of live chat under Technical support.

被選擇的解決方法

It is best to create a new thread.
Then you can give that thread a proper title and can supply additional troubleshooting information.

從原來的回覆中察看解決方案 2

額外的系統細節

已安裝的外掛程式

  • Google Update
  • 4.1.10111.0
  • Shockwave Flash 11.1 r102
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.0
  • Unity Player 3.3.0f4
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Vusion FullVu Player Plugin v. 1.6.5 build 10798
  • Photodex Presenter Plugin 2,60,0,1
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • Office Plugin for Netscape Navigator
  • Package Installer & Install Conduit

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:10.0.1) Gecko/20100101 Firefox/10.0.1

更多資訊

mluna 70 個解決方法 486 個答案

有幫助的回覆

Hi,

I'm sorry this isn't completely clear on the web site, we are working on making changes to all of the web pages that refer to Live Chat because it is currently unavailable. We put the service 'on hiatus' two weeks ago because the client-side tools aren't sufficient for a good experience (for the user or the helper).

You can ask your question on this forum and we'll do our very best to help you out.

-Michelle

Hi, I'm sorry this isn't completely clear on the web site, we are working on making changes to all of the web pages that refer to Live Chat because it is currently unavailable. We put the service 'on hiatus' two weeks ago because the client-side tools aren't sufficient for a good experience (for the user or the helper). You can ask your question on this forum and we'll do our very best to help you out. -Michelle

提出問題者

Thank you for the information and the quick response. Any idea when we might see Live Chat come back online? Could I post the question here or create new?

Thank you for the information and the quick response. Any idea when we might see Live Chat come back online? Could I post the question here or create new?
cor-el
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  • Moderator
17580 個解決方法 159050 個答案

選擇的解決方法

It is best to create a new thread.
Then you can give that thread a proper title and can supply additional troubleshooting information.

It is best to create a new thread. <br /> Then you can give that thread a proper title and can supply additional troubleshooting information. * Help > Troubleshooting Information * https://support.mozilla.org/kb/Using+the+Troubleshooting+Information+page
stopbarking 0 個解決方法 5 個答案

Please help me- my bookmarks are gone and the steps do not make sense. All I did was update firefox. I am on MAC.

Please help.

Please help me- my bookmarks are gone and the steps do not make sense. All I did was update firefox. I am on MAC. Please help.
stopbarking 0 個解決方法 5 個答案

I need chat. PLEASE HELP

I need chat. PLEASE HELP

由 stopbarking 於 修改

stopbarking 0 個解決方法 5 個答案

Please help - I have lifeline type links in these bookmarks, please help.

Please help - I have lifeline type links in these bookmarks, please help.
stopbarking 0 個解決方法 5 個答案

Please someone help.

Please someone help.
stopbarking 0 個解決方法 5 個答案

How can I get these bookmarks back - please help.

How can I get these bookmarks back - please help.