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I can no longer receive or sent emails.

Roland Tanglao replied
BruceLowrey

E-Mail messages are in Xfinity, but do not come to Mozilla Thunderbird. Not having access to Mozilla email, prevents messages to be sent from Xfinity. I also cannot send messages from web sites. brucelowrey@comcast.net

E-Mail messages are in Xfinity, but do not come to Mozilla Thunderbird. Not having access to Mozilla email, prevents messages to be sent from Xfinity. I also cannot send messages from web sites. brucelowrey@comcast.net

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Hi Bruce:

POSSIBLE SOLUTION: Turn on 3rd party email client support at Xfinity's website

Since there isn't full troubleshooting information, I've made the following educated guess: Please enable 3rd party email clients like Thunderbird at Xfinity.com as follows (copy/pasted from https://www.xfinity.com/support/articles/third-party-email-access ) :

  • Sign in to Xfinity Email using your Xfinity ID and password.
  • In the top-right corner, click the Gear icon, then select Settings.
  • Click Security.
  • Check the box under Third Party Access Security to allow 3rd party email clients like Thunderbird access to your Xfinity email.

Full troubleshooting information please:

If the steps above do not help, please provide further details for troubleshooting (it’s a lot, but this is the best way to resolve the issue as quickly as possible, exact details are important):

Please copy and paste into a reply here a detailed description of:

  • what you did (what you clicked on and in what order)
  • what happened:
  • what you expected:
  • Which version of Thunderbird looks like Thunderbird 152?)
  • Operating system version which linux, macOS or Windows version are you using (Windows 11 it appears?)
  • Your Antivirus software name and version and any other 3rd party software you have installed

If an error message appears, please include that as well, along with screenshots if possible.

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