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User i keep getting firefox crash notifications -- but i hadn't even started firefox during this session of windows.

  • 5 回覆
  • 0 有這個問題
  • 47 次檢視
  • 最近回覆由 TyDraniu

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I keep getting Firefox crash notifications during Windows 10 sessions where I hadn't started Firefox. On some days, I get multiple crash messages, in fact. Is this sounding familiar to anyone?

Been using Firefox for years and I allow the app to update when prompted. Thus, I'm using the current version. This started about 2 weeks ago and I cannot tie it to a specific event.

Thanks!

I keep getting Firefox crash notifications during Windows 10 sessions where I hadn't started Firefox. On some days, I get multiple crash messages, in fact. Is this sounding familiar to anyone? Been using Firefox for years and I allow the app to update when prompted. Thus, I'm using the current version. This started about 2 weeks ago and I cannot tie it to a specific event. Thanks!

被選擇的解決方法

The update process may crash. Please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

從原來的回覆中察看解決方案 👍 0

所有回覆 (5)

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選擇的解決方法

The update process may crash. Please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

有幫助嗎?

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bp-4e21628c-70d4-4892-bcef-ece8e0240307 3/7/2024, 2:01 PM View bp-8ad6ebcb-8157-46e7-8d31-dddfa0240307 3/7/2024, 2:01 PM View bp-0d430b14-bf7a-403a-95bf-2443d0240307 3/7/2024, 2:01 PM View bp-6213d48c-8f14-4432-8861-c291e0240307 3/7/2024, 2:01 PM View bp-1dce430e-2070-4b49-975c-72dfb0240307

有幫助嗎?

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Try to turn off background updates.

有幫助嗎?

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Thanks TyD. Not sure what you mean by this, but here are the settings you may be referring to. Is this what you mean? The x's mean I have the option turned on, _ means blank/not. x Automatically install updates (recommended)

  x When Foxfire is not running

_ Check for updates but let you choose to install them

有幫助嗎?

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Yes, "When Firefox is not running" should be unselected.

由 TyDraniu 於 修改

有幫助嗎?

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