搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

PR_CONNECT_RESET_ERROR

  • 6 回覆
  • 0 有這個問題
  • 32 次檢視
  • 最近回覆由 cor-el

more options

It's not a website breakage since I can use Edge. Since the last update Xcel Energy cannot be accessed with Firefox because of a PR_CONNECT_RESET_ERROR.

An error occurred during a connection to myaccount.xcelenergy.com. PR_CONNECT_RESET_ERROR

It's not a website breakage since I can use Edge. Since the last update Xcel Energy cannot be accessed with Firefox because of a PR_CONNECT_RESET_ERROR. An error occurred during a connection to myaccount.xcelenergy.com. PR_CONNECT_RESET_ERROR

所有回覆 (6)

more options

Are you sure that address is up to date? Try visiting *my.xcelenergy.com* and sign in from there.

有幫助嗎?

more options

Thanks for the reply. my.xcelenergy.com brings me to a page that doesn't load. Just a blank white screen. Microsoft Edge works fine. It's a Firefox problem.

有幫助嗎?

more options

What security software are you running?

有幫助嗎?

more options

Windows 10 with Defender and LastPass. The error happens when I "launch" from LastPass. If I enter the URL from a Xcel search result the login screen hangs and doesn't finish loading.

Microsoft Edge seems fine although LastPass in not used.

有幫助嗎?

more options

What version of Windows? If Pro, can you fire up Windows Sandbox and see if you have the same issues in the VM? https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

有幫助嗎?

more options

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

You can check the connection settings in case you use a Proxy or VPN service.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a Proxy to connect to internet, select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

由 cor-el 於 修改

有幫助嗎?

問個問題

如果您還沒有帳號,您必須先登入帳號 來回覆文章。還沒有帳號的話,只能發問新問題