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Need help with a rolling grey screen

  • 4 回覆
  • 0 有這個問題
  • 15 次檢視
  • 最近回覆由 zeroknight

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I moved to Firefox because I have autism and someone told me it would help block the popups and moving content that makes using the web exhausting and difficult. And it does!

The trouble is, it replaces them with something worse – a grey screen that rolls continuously from left to right. It's impossible to focus on text with such intrusive visual distraction, so I have to shut the page down. It seems to occur on so many websites that at the moment it's not worth trying to use the browser.

Half the problem is that I don't know the right term to describe it, which makes troubleshooting a bit complicated. Hopefully someone will recognise it from the description, though – if so, is there any way of stop it moving, please?

Thank you!

I moved to Firefox because I have autism and someone told me it would help block the popups and moving content that makes using the web exhausting and difficult. And it does! The trouble is, it replaces them with something worse – a grey screen that rolls continuously from left to right. It's impossible to focus on text with such intrusive visual distraction, so I have to shut the page down. It seems to occur on so many websites that at the moment it's not worth trying to use the browser. Half the problem is that I don't know the right term to describe it, which makes troubleshooting a bit complicated. Hopefully someone will recognise it from the description, though – if so, is there any way of stop it moving, please? Thank you!

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Does it still happen in Troubleshoot Mode?

有幫助嗎?

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Thanks for responding.

No, it doesn't happen. Troubleshoot Mode signs me out of accounts, and it only re-starts when I sign in. Subscription websites then go into ad-free mode, which presumably alters the way they interact with browsers? What were ads and pop-ups sometimes become moving boxes.

One of the most troublesome instances is on newspaper sites that have a live blog with reader comments enabled. The whole of the lower half of the screen (where the comments are) turns into a grey box with left-to-right movement, so I can never read down to the last few posts. I use these blogs a lot for news coverage because they're so much easier than TV news programmes with scrolling tickers on the screen.

This issue sometimes doesn't make much sense to non-autistic people, until I explain that reading in the presence of moving content is like trying to finalise your tax accounts whilst being whacked on the head by a toddler with a cardboard tube. It doesn't take long to reach the point where you *really* need it to stop!

Thanks again.

有幫助嗎?

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Further information:

I've realised there's something else going on as well. In Firefox, one of the news sites I use always shows "Sign in" links on various parts of the page. I am signed in, and when I click the links the site recognises this, but the invitation to sign in remains visible. This doesn't happen with other browsers.

The attached screenshot shows one of the layouts I see when signed in. All of the grey boxes, which would normally show comments etc, are rapidly scrolling. The screenshot has captured the movement as lighter areas of colour.

有幫助嗎?

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That's a loading animation that would normally go away once the content has loaded. Your extensions are most likely blocking content, try disabling them.

有幫助嗎?

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